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I came to them with a problem with the Cumulative Layout Shift and left them with a problem with the speed optimization. My website speed is now 50 on mobile and 58 on desktop. When I came to them my website speed was 94 on mobile and 99 on desktop. I was lucky that I made a duplicate theme. I do not recommend this company to anyone !!!
Sorry for the confusion! To clarify, the PageSpeed score was so high because someone had added code to trick PageSpeed into reporting that the site is faster than it is. The code was deliberately hidden so it's hard to find, but it checks if PageSpeed is looking at the store and won't load some of the website if it is.
Unfortunately, fooling PageSpeed like this doesn't help with SEO or conversions. Only actual load times matter for search rankings and sales. This code makes the site slower as it uses outdated JavaScript that blocks the page load.
This technique is called cloaking and can result in penalties from Google. Shopify also warns against these practices in their article here - https://performance.shopify.com/blogs/blog/don-t-get-scammed-by-fake-performance-experts-and-apps
We cleaned up this deceptive code from the theme in order to actually speed up the store and to ensure Google does not penalize it. While this meant that the PageSpeed audit scores dropped, this is because the real speed was being shown, and not the fake score.
Please let us know if you decide to reinstall the app and we'd be happy to optimize it again!
5-star service, the app works!
we can see a big improvmed in our shopify store speed, customer support is very fast solving any issues too 5 star
Review update
I used the app for more than 2 years, today I decided to uninstall it to see how my store would perform without the hyper speed. I was worried that it would be very bad, actually after uninstalling the app, my lighthouse improved by 30 points, I am sorry guys, but this is disappointing 1 star here
Thank you for your feedback. I'm sorry to hear about your experience! To clarify, it can be a bit tricky to compare individual audits as each PageSpeed audit can have a lot of variance. The same site with no changes can have very different scores.
I'd love to investigate further and help boost your site's speed. I've reached out directly by email and hope to hear from you soon!
I have been paying and using this app for the past few months and today suddenly I see that the app is not opening. It just keeps loading on a blank screen. I am not sure if the app is doing what it is supposed to when it's not even going past the blank screen. Also, my website is slower than usual today.
I'm sorry to hear about your experience! I've checked your dashboard and it looks to be working great from my end. I've also checked our logs and we have been optimizing this store.
Sometimes you may need to clear your cache/cookies in the browser to view the dashboard. Saved data or network issues can occasionally cause an issue with viewing the app. Rest assured that we've implemented strict monitoring of our app processes, and will continue to optimize your store even if the dashboard has an issue.
I've reached out directly and did see some additional optimizations that we could enable. Just let me know if I can answer any questions in the meantime!
-Alex
This app slowed my store loading down You have changed my shop source code which is not allowed by shopify. Even after deleting your app your script remained in my theme code which I had to remove. What a crappy app. Buyer beware.
Hi there, we provide a 'Remove Theme Changes' button on the top left of Hyperspeed to remove all of our changes! Please use this before uninstallation to restore your store to how it previously was.
For the custom optimizations which I did for you, these can't be removed automatically unfortunately. I'd be happy to remove them for you by hand though. I'd just need a staff account for tech@rvere.com with theme permissions.
In terms of your store speed, I've checked the 24 audits we run on your store and Hyperspeed had improved its total loading time by 10.95%! Total byte weight was also reduced by 27.38%. Please keep in mind individual audits can be extremely variable. Using averages helps give a better comparison of your real speed.
If you'd like to give Hyperspeed another try, please feel free to install it again and I'd be happy to get you those improvements again.
Not a good app. This app never improved my page speed. I am getting the same score before and after installing this app.
DO NOT USE THIS APP. I installed this app on my site, checked my speed scores. It helped a little bit but THANK GOD this morning I received a call from a potential customer saying my "Buy it Now" button was broke. Luckily I have a really good developer that installed a premium theme and fixed it. It was traced back to this app. I'm spending $500 a day in ads and luckily I uninstalled this app late last night and so only wasted about $100 in ad spend,
Sorry to hear about your experience! The Remove Theme Changes button should have removed all of our code from your store. We work to make the app as safe as possible while speeding up your store. We'll be investigating thoroughly into how this could have happened.
In the meantime, we'd love to make a working optimized preview for you, I've gotten in touch directly!
Thanks,
Alex
It wreaked havoc in our store. The "optimization" process reset the images so we lost a third of our products in the Google Shopping feed which ended up causing problems with all our Ad campaigns. Of course, they are blaming Shopify for this issue but coincidentally, it only happened after installing this app. If that wasn't enough, while the app was installed, several customers complained that the site was down and it ended up costing us thousands of dollars in sales. We are still dealing with the consequences.
Needless to say, try this at your own peril.
To clarify this issue, Shopify's Google Shopping feed app updated automatically when the store's images were compressed. That sync exposed a pre-existing error that Hyperspeed didn't cause.
Regardless, I understand how frustrating something like this can be, I'm sorry to hear about your experience.
Safety is our highest priority. Our preview system is built so that no changes are made to your code until you approve. Testing the preview thoroughly before publishing is highly recommended.
It looks like our automatic code removal tool successfully removed our optimizations from your store, so you should be all set there!
Via Googles PageSpeed Insightes, my page score started off at 27. This is low. This is why I was looking for something to help speed up my page. The first time I ran it my score dropped to 23. I ran it again thinking I did something wrong. When I retested my score dropped to 17. I'm not sure how it can do the opposite of what it was supposed to do.
Sorry to hear about that! Hyperspeed focuses on improving your site's actual speed instead of the PageSpeed score. The score is more of a checklist for developers to consider, and doesn't correlate with real speed or impact SEO rankings.
Also, considering multiple audits is important since individual ones can be extremely variable. Tests on the same site with no changes can result in very different scores.
I'd love to make sure your store is as fast as it can be. Just let me know if you'd like to give Hyperspeed another try and I can help with that.
I would give 0 stars if I could. This app quite literally broke my website. Customers on my store wouldn't be able to check-out which really affected my sales.
We are lucky we caught onto it quickly, because if we didn't that's thousands of dollars down the drain because of a poorly built application.
Would give 0 stars if I could. I'm extremely lucky I take daily backups, if I didn't I would be totally screwed as THE REVERT CHANGES OPTION that the APP PROVIDES didn't even rectify the problem that IT caused.
Hey there, thanks for your feedback! I'm so sorry you had this experience.
We've looked into it and our server was backed up on launch day which caused the revert changes feature to lag. We've beefed up our server and added an extra emergency backup so this doesn't happen again!
We also looked into making our theme preview system clearer. Our intention was for the preview to allow you to test out your site to make sure nothing was broken before anything gets seen by a customer. It looks like we did a poor job in making that clear in the interface. We're working on additional checklists now to make the process of checking easier.
Again, I'm so sorry you had this experience. I'd love to make it right. I've already emailed you, but if you get in touch at alex@rvere.com, I'll make sure your shop reaches the best speeds possible.
I strongly do not recommend this app. All the images from the product collection disappeared and when I uninstalled their code, not a single image came back...
Sorry to hear about the experience you've had! We've investigated and it looks like Hyperspeed was uninstalled during the code removal process. After clicking Remove Theme Changes, it can take a couple minutes to finish cleaning the store. As uninstallation prevents us from accessing the store, Hyperspeed wasn't able to complete the code removal process to fix your images.
Safety is our first priority, which is why we've added a preview system to allow our optimizations to be checked before anything is published. Unfortunately, not every optimization works perfectly with every theme as optimizing code can result in errors. In this case, it looks like LazyLoad wasn't compatible with the collection images which caused the issue.
I've gotten in touch personally to help fix up any remaining issues! Please let me know if we can help fix anything up. And if you'd like to give the app another go, I'd be happy to help make sure everything works great with your store. Just let me know!
Thanks,
Alex