Recensioni (569)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 91% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 3% delle recensioni ha 1 stelle
27 gennaio 2021

The iCart app helps me show extra products, discounts and also gives me the ability to show payment methods and important messages while checkout. Togerher with a live chat is an important tool to convert higher and help you in the checkout process.

PITOT Watches
Danimarca
4 mesi di utilizzo dell’app
Identixweb Limited ha risposto 2 aprile 2021

Thank you for your valuable feedback. We really appreciate you taking the time out to share your experience with us.

12 gennaio 2022

Excellent App! The customer service is amazing! They are at your service at any time of the day. I wanted to change some things on my store and they were there to help walk me through the process. It was effortless

Dratie Candle Company
Stati Uniti
4 giorni di utilizzo dell’app
Identixweb Limited ha risposto 16 gennaio 2022

Thank you so much for your review!! Support team is always there for resolving your query.

Best wishes to you from iCart team. ✌

20 febbraio 2023

Consigliata: a mio avviso, miglior rapporto qualità-prezzo rispetto alle altre applicazioni simili.
Non lascio la quinta stella per qualche piccolo bug qua e là.
Cinque stelle al servizio clienti e ad Hemadri che ha risolto un grosso problema nel codice del tema anche se non era causato da questa applicazione!
Shopify se n'era totalmente lavato le mani...

Emiliano Toso
Italia
4 mesi di utilizzo dell’app
Identixweb Limited ha risposto 21 febbraio 2023

Thank you 🙏🏻 for your honest words, Niccolo! Our team will be always there for your help!

7 giugno 2022

Service client au top, j'ai recu un appel avec un professionnel qui à su m'aider à régler mon probleme. Très réactif et l'application est super, merci.

ParadisPilates
Belgio
4 giorni di utilizzo dell’app
Identixweb Limited ha risposto 8 giugno 2022

Thank you so much for your review, Justin!! Support members are always ready to help you with resolving all your queries...🤗

13 ottobre 2022

I used this app for my client store, It solved my problem in 5 minutes honestly. Basically, when I click on the add to cart button it takes me to the cart page but that's not what I want, I want to open the drawer and this app did exactly the same.

Debux
Australia
4 giorni di utilizzo dell’app
Identixweb Limited ha risposto 13 ottobre 2022

Thank you so much for the review!!!😍

Data modifica: 21 novembre 2023

I have edited my review and changed my rating from 1 to 3 stars. The support folks have been very responsive about this. They got back to me to let me know that the issues we're having with all of our subscription orders is related to a setting within the app. For anyone interested in this app who offers subscription products, please be aware that there's a setting called Order Type that needs to be switched to Normal before you make this active in your store. The options are Draft or Normal. It unfortunately defaults to Draft, and this is what caused all of our subscription orders to not actually create subscriptions. We've switched to Normal and will now have to figure out how to set up the Free Shipping option, as it's a different setup with the Normal orders.

I left my rating down at three stars because of the buggy nature of the app. As I mentioned before, we have had to reach out to support several times to have them fix something from the back end. They let me know that many of the issues have been theme-specific. We're using a really common theme, Dawn. I will continue to work with them to hopefully get this set up for our shop. We're really hopeful that this will be a great way to gamify spending.
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I really want to like this app. We are offering a tiered discount plan for our store and this app was a really great way to show people exactly how much more they needed to spend to unlock the next tier. Unfortunately, this app has been nothing but problematic since we downloaded it. I had a lot of trouble setting it up and integrating it with our website. I had to reach out to the developers several times and they had to fix several things in order to make the cart usable at all. Luckily, they were responsive and were able to fix most of the issues, but there have still been issues with the use of the app. Customers are having trouble deleting items from their cart and are abandoning. The app is also charging people for things that should be free. This has caused a lot of friction and abandoned carts.

The major issue that we had is that this app does NOT work if you have subscription products. We offer subscriptions on one of our most popular products and recently noticed that several of the orders with subscription products aren't actually being tagged as subscriptions. Customers are checking out, thinking that they're subscribed, but iCart is interfering with the process of the subscription actually being created. This has caused a MAJOR issue and is a customer service nightmare.

Only use this app if you do not offer subscriptions and if you're willing to deal with an extremely buggy cart.

The Clay Impress
Stati Uniti
4 mesi di utilizzo dell’app
Identixweb Limited ha risposto 19 novembre 2023

Hello There,
--> We have already responded to you in our email exchange. However, we have not received any response from your end (https://prnt.sc/JuzWObaMGv3E). The issue does not lie with the app; instead, you need to configure the app settings appropriately to resolve the problem.
--> Could you please review the email thread? If you would like to schedule a call, please book a meeting with us using the following link: https://calendly.com/manoj-prajapati/30min.

15 giugno 2021

I was looking for an app to offer promotions, raccomanded products etc on the cart of my customers! this app has everything you could possible want!it's very easy to customize, the customers service is very helpful and it's look great on mobile decive too which for my shop is a must! thank you so much!

A Little Dream Shop
Italia
4 giorni di utilizzo dell’app
Identixweb Limited ha risposto 15 giugno 2021

Woahhh!! Thank you so much for writing awesome review of the iCart and our service...😍😍😍

Boost your sales and promote your products with upsell features and recommend in your cart drawer with exiting discounts and offers.....🤗😍🤗😍

16 aprile 2021

Another great app by the identixweb team!! Cannot recommend them more highly enough. Plus amazing customer support- best I have encountered!!

Dr. Dough Donuts
Australia
4 giorni di utilizzo dell’app
Identixweb Limited ha risposto 17 aprile 2021

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us.

24 aprile 2023

I will have to say I am super impressed. Just from installing it without any customizations or any tweaks that app made me an additional 60% in one week on top of my revenue! I am excited about what this app can do for me for months to come!

BOHO Skincare
Stati Uniti
4 giorni di utilizzo dell’app
Identixweb Limited ha risposto 24 aprile 2023

Thank you 🙏🏻 so much Trey Tanella for taking the time to share your thoughts about the app. 🥰😍
Please don't hesitate to get in touch with us if you need any further help/assistance in the future 🙂.

26 maggio 2021

Great application! There are a lot of opportunities to customize, easy-going design and settings options. Very friendly and fast-answering support team. Highly recommend!

Torokhtiy Weightlifting
Stati Uniti
4 giorni di utilizzo dell’app
Identixweb Limited ha risposto 26 maggio 2021

Thank you so much for your valuable feedback!!..🙌🏻❤️Keep growing!! Keep upselling with iCart!!!😊