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The app itself is okay but there is no customer support to be found. Reached out several times over days because the upsells were sending customers to error loading pages. Still haven't heard back from them. A shame because the app features would be great if they worked.
Hello 👋🏻 Samantha, I hope you are doing well!
➝ I have checked the email inbox for our support account and found your 3 emails there. Guess what? Each email is replied to on the same day when received your email. Please refer to the below screenshots:
- https://prnt.sc/Z2KF134oEL_Q
- https://prnt.sc/A_Q0mRd9LoXQ
➝ Today, we received another email from you and it's also been replied to by our support team. Please check the below screenshot for your reference.
- https://prnt.sc/CIx21BltAFWD
➝ I request you to check your SPAM folder if the email isn't fallen into your inbox.
We installed this app and it really helped to increase or AOV and grateful for that. However, now all orders that use iCart have no conversion details. We need to be able to track where orders came from. If iCart does not allow that, then we will have to find another app to use.
Hello 👋🏻 there, you can check all the conversations for the order from our app dashboard because our app uses the draft order method to apply the discounts you set from the app. If you still want to track the conversation details to your Online Sales channel, I recommend you change the app settings of Order type from Draft Order to Normal Order in General Settings. Please refer to your email for the instruction.
There were a few errors after we installed this app, so we contacted the team to resolve the issues, however they went on to edited our theme code incorrectly making our checkout page stop working for 4 days, leading to lost of sales. Very disappointed, will not use again.
Hi Xiwen,
I hope you are well and safe!
Sorry for the trouble you had with our app and I apologize for that.
I have checked the email conversations you had with us for the problems you were facing with our app and had seen that the issues you reported were fixed from our end and in your next email you mentioned repeated issue one of we have resolved.
I request you to check from your end by using the incognito mode of the browser or clear the browser cache because sometimes you see the same issue which was fixed due to browser cache.
You have mentioned in the email that your cart page's checkout button isn't working so let me clear you that haven't worked in your any theme files and even didn't touched any of your theme files while working on the issue you reported because those were causing in the app so we have done all fixes from our app.
I admit that one file is including in your theme while the app is active/enabled and it's modifying under the theme.liquid and this doesn't cause any issue with your theme functionality.
Do let me know if you still have any questions or queries.
Very good app and customizations available. I recommend it. Unfortunately it is not possible to auto-update the cart if you offer specific or particular upsells. They're working on it.
Thank you 🙏🏻🙇🏼♂️ for your kind words and recommendation. 🥰
➝ We are glad to hear that you enjoy our app and its customization. 😊
➝ We are working hard to improve it and make it available for all types of upsells.
➝ We appreciate your patience and understanding. Please let us know if you have any questions or feedback. We would love to hear from you. 🎊🎉
The app is so helpful for the upsell and cross sell. The average purchase amount has become more than 10% UP after installing this app. The app itself is super good, and the customer service is excellent. They dealt with the issues so fast and professionally, and it's all done perfectly. I strongly recommend this app and the team! I want to give 10 stars!!
Thank you very much for your valuable feedback Takuya....❤️ You are one of the best customers of ours 🥰 🥰 🥰 Your words meant a lot to us best wishes to you from iDentixweb 🙌🙌🙏
This good apps.Customer service response is very fast.This app met my needs very well. I am willing to pay for it.
Thank you so much for the review!!😍😍😍 Best wishes to you from the iCart team...
Great & instant support from the team, I was quite confused with the settings insofar as the app is in English and I solved my pbs in less than 2 minutes thanks to their help! I do recommend!
THANK YOU SO MUCH for your feedback...😍 The support team is always available to solve all your queries 😄
Support was incredible! Manoj helped code the app so it fit perfectly with my website style. Would recommend!
Hello Maddison! Thank you so much for the review...😍
We have created a progress bar with three discounts: 5% OFF, 10% OFF and 15% OFF. The last two discounts does not working. Do not recommend this app!
Hello there 👋🏻 👋🏻 I am sorry 🥺 🥺 🥺 to hear about this and I apologize for the inconvenience you had with the app. 😔 😔 😔 😔
➝ I am not able to replicate the issue on your store as I have experienced that you have uninstalled the app immediately after this review.
➝ So could you please reinstall the app and give us a chance to resolve the problem you're facing in the app?
If I could give this app zero stars I would! Run, don't walk away. I tested the app and decided it wasn't right for my store so I uninstalled it. There is code all over my site that was not removed, templates, cart pages, theme liquid code...you name it! PLUS this "uninstalled" app is firing my Facebook pixel EVERY DAY! Worse part, I contacted support to tell them about the issue. 2 days ago. We are going in circles, they are not any help. I am going to contact Shopify to intervene if they don't respond with a resolution today.