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They did help on one rule question then suddenly disappeared, been waiting for an answer about multiligual feature since a week, no one is responding any more.... not sure about consistency of customer service
Hello Chantal,
Sorry to hear about that and I apologize for the inconvenience you had with our app.
Can you please let me know when did you send us an email about the issues you had with the app? So I can check with that from my end.
As per my observation in your previous conversations, I have found one email from my end which you had sent us on January 8, 2021 and we had replied on the next day January 9, 2021. And the reply is still pending and waiting for your reply.
- Your message: https://prnt.sc/x6q3jl
- Our response: https://prnt.sc/x6odl7
Our app doesn't support the multilingual feature right now. We will be adding this feature to the app soon.
Looking forward to hearing from you.
Helpful and quick service
Thank you for you feedback...
nice app! I increase the cart of my store when i just upload the app, good action for my customers!!
Thank you so much for the review!! Increase your Average Order Value with iCart... 🚀🚀🚀
Great app and very fast and helpful support. Easy to configure and alot of options. Thank you Chandni
Thank you so much for your feedback!!😍
Very good, and very professional to try to solve my problem, will provide another method for me to solve my difficulties
Thank you so much for your feedback!!
Very bad experience. The biggest bug in this app is that tier discount gets applied on all products. If you want to exclude some products it has the option but in that case if a customer adds excluded product in cart, the entire tier discount will stop working even on non-excluded products. thats a big problem.
Hi - Ainara! I am really very sorry 😢 😢 to hear about that and I apologize 👏🏻👏🏻 🙏🏻🙏🏻🙏🏻 for the inconvenience you had with our app.
→ I have investigated the live chats you had with our support team and I found that they keep asking you for the issue you were facing with the app but somehow the chat was closed in the middle of a conversation and our support team was not able to get the exact issue of the app.
→ Can you please give us a chance and overview of the issue so we can investigate that further and resolve your problems with the app?
→ Looking forward to hearing from you.
easy to use, i can design my cart in a short time,love it. BUT! the upsale product is ALWAYS Loading, my customers click into the cart, seen the product is loading for a looooong time, then they quit. fix it,many thanks
Hello there, I am really sorry to hear from you that the app caused trouble for you. We haven't found any conversation from your end after searching the email and store URL that we have in our system of your store but unfortunately, I haven't found any ongoing conversation with you.
Can you please give us a chance to work for you and give us try to resolve the issues you have faced in the app?
Looking forward to hearing from you soon.
nice and good app, really helpful. i use only the slider and its free. my theme does not give free mini-cart slide, so its very helpful. and maybe ill also use in the futre the upsells.
Thanks for your valuable feedback.
Rubbish app and poor support. Installed the app and broke my whole theme layout. Made a complaint and they said it was fixed but it again broke the theme layout. Even the app is not enabled my website mobile layout was completely broken. Also, the app slowed down the whole website and lost sales due to support team was not able to fix it on time DO NOT RECOMMEND THIS
Excellent customer service, had me up to 100% in under 15 minutes. Great App for Upsells! Manoj did a fantastic job, can't go wrong!
Thank you 🙏🏻 very much for your review, Ben! Keep enjoying our app and please don't be hesitated to get in touch with us in the future If you need any help!