ID.me Community Verification

Brian from tech support stepped in to help me solve an issue we had. After an exchange of emails, he was ultimately nice enough to set up a video call and walk through each step to trouble shoot the problem and was able to solve the issue. Brian was friendly, courteous, and happy to help, and I greatly appreciated that.

It's good when it works.

Customers often get errors when trying to authenticate, and support never replies to queries. We had to install the free alternative app and we are seeing better results.

We might delete id.me altogether in the next month if the alternative app continues to work.

Unfortunately, I have also been unable to use the app. When customers click on their link, there is an error. I have tried many times for help, and to this day, I have not had a solution or even a person willing to help me look into it further. I was hoping for good things, but this company has issues, and it is a shame.

The app stopped working and I have submitted multiple support tickets but still cannot get any support! I cannot even disable it, as it gives me an error, so all it does is upset my customers. DO NOT USE until they can get their support straightened out.

ID.me has been great! We love having a streamlined way to offer an official military discount. We received inquiries prior to ID.me and weren't sure how to proof them or what discount to give. Now we have a system that runs in the background with no additional work required on our end. Our only issue is the discounts come through as a code and our website can only accept one code per order by default, so we sometimes receive long complaints about this. It would be nice to have a gift card option available that could be used in addition to discount codes on our site.

Used this App for over a year, and was very impressed with its performance. However, the app stopped working about 5 months ago (unable to access the dashboard to make modifications or change settings). Have email ID.me support over 6 times without a reply. We've since made a move to a different app out of desperation of poor customer service.

Great app. Fair pricing. A lot of referrals.

This application was so easy to integrate with Shopify checkout! Id.me has provided me with an avenue to increase our new customers! Love working with this organization!

As a marketing manager for a shopify ecommerce store. You are pitched for so many features and tools to add to your website. The two things I look for is 1. how easy is it to set up and 2. will it hurt our websites load speed? In this case we had a tech migration that was really easy to be able to provide Id me users a solution to find a great night's rest on a GhostBed Mattress. So it was easy kind of like waking up refreshed to start your day!

We partnered with ID.me at the start of the pandemic to offer a discount to frontline workers. They've been a great partner to us from the start and are excited to continue the partnerhip.