Avaliação geral
2,4
Pontuação por nível de classificação
  • 50% das classificações são de 5 estrelas
  • 14% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 36% das classificações são de 1 estrelas
28 de fevereiro de 2024

App doesn't work. It's been more than a month and no one has reached out to help us fix the issue.

Olivia Macaron
Estados Unidos
About 1 month usando a aplicação
7 de dezembro de 2023

The app stopped working and I have submitted multiple support tickets but still cannot get any support! I cannot even disable it, as it gives me an error, so all it does is upset my customers. DO NOT USE until they can get their support straightened out.

Strava Craft Coffee
Estados Unidos
Almost 3 years usando a aplicação
3 de janeiro de 2024

Very disappointed with this app. The "Verify Me" links didn't work after setup and there is no documentation to help understand what might be going on. Also couldn't disable the app as other reviewers have pointed out. Reached out to support and there was no response. I don't work with app vendors that don't support their apps.

YourBagTag
Estados Unidos
2 days usando a aplicação
17 de junho de 2022

Used this App for over a year, and was very impressed with its performance. However, the app stopped working about 5 months ago (unable to access the dashboard to make modifications or change settings). Have email ID.me support over 6 times without a reply. We've since made a move to a different app out of desperation of poor customer service.

Fox River® Socks
Estados Unidos
About 2 years usando a aplicação
Questão respondida por ID.me 12 de setembro de 2022

I am sorry to hear of your experience but I am here to help! Our records indicate that you submitted a few questions on and we responded. Could you please verify that our replies are not going to your junk folder? Please let us know if you would like for us to re-send. - Evan, ID.me, partnersupport@id.me

2 de agosto de 2022

I've been following up but still no reply from your team, I may turn to sheerid, they do a great job on this

U-tec
Estados Unidos
14 days usando a aplicação
Questão respondida por ID.me 12 de setembro de 2022

I am sorry to hear of your experience but I am here to help! Our records indicate that you submitted a few questions on July 14 and July 22 and we responded on the same day. Another request on July 28 was answered a few days later. Could you please verify that our replies are not going to your junk folder? Please let us know if you would like for us to re-send. - Evan, ID.me, partnersupport@id.me