LoyaltyHarbour Image Optimizer

Hi there!

Alex here from the Image Optimizer Support Team!

Thank you for your feedback. I’m sorry you had that experience. Please find my comments below.

1. Image Compression

I checked our logs and noticed that our app had reduced the size of your original images by 64% (Original: 318.9 MB, Optimized: 116.1 MB, Saved: 202.8 MB ). Please note that this is the average savings for your account, and many images were compressed by more than 80%!

Our app uses best-in-class compression algorithms. Unfortunately, your images can be compressed more only with significant quality loss. If we compress your images further, they will look blurry and unprofessional.

I also noticed that you wrote that it stayed the same even 1% of my store. Please provide more details about what you mean because our app has saved 64%, and it is unclear what 1% means. We are well-known in the Shopify community for being helpful even if a problem lies somewhere else!

2. Homepage banners

I also checked your store and noticed that you didn't compress your homepage banners using our Manual File Uploader. So I will compress them manually for your convenience and send them to you in a separate email.

3. Refund

If our app doesn't meet your needs, we want to make things right! So please check your email and let us know.

I'm looking forward to hearing from you!

Regards,
Alex
Customer Success Team

Hi Shawn!

Thank you for taking the time to provide us with your feedback. We now have the ability to respond to App reviews, so we wanted to clarify this case from March 2017. Our customer representative contacted you at that time to help address your concerns.

We checked your Shopify store and found out that after compressing your images, you used another Shopify application which resized your images to a very small size - 480x480 pixels. It made your images look fuzzy and unprofessional. Shopify recommends uploading high-resolution images because they look more polished and professional to your customers. Shopify recommends a minimum size of 2048x2048 pixels.

If there are any other questions we can help out with, feel free to get in touch with us! - Vitalii

Thank you for your feedback. We checked our logs and can confirm that our app successfully compressed 50 images and saved 44%.

We also noticed that you only compressed some of your images because the FREE plan includes only 50 images. In addition, you didn't compress your homepage banners using our Manual File Uploader.

Google PageSpeed Insights and other testing tools warn about website speed issues. We analyzed your store and noticed that your homepage had a review widget that slows down your store. The review widget uses images from AliExpress servers and doesn't use such essential features as responsive images and lazy loading. Official Shopify themes have been using these crucial features for many years. If you want to improve the speed of your website, you should contact the developer of the review widget and ask them to check your store.

I am also sorry that you didn't give us a chance to check your account and your store :( We also tried to contact you today. Unfortunetely, we received the following email: "Message not delivered. Your message couldn't be delivered because the remote server is misconfigured.".

Please get in touch with us anytime, and we will be happy to help you!