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This app saves so much time for us. We have lots of images of our brass band concerts so to find a tool to make them all web ready and google friendly in a few clicks is just awesome.
Love it, well worth the tiny fee.
easy to use
and make the website much faster. it's worth the money for sure.
sorry to change the review from 5 stars to 1 star
but that's what you get when you remove the (alt text images) anytime we optimize the images.
this is our 6th time filling up the alt texts for over 2100 items,,, so much work! and it hurt our ranking too.
and today we find out what app is causing this
so yesssssss! 1 star and it's not changing
Hi Ecigaretteempire!
We now have the ability to respond to App reviews, so we wanted to clarify this case from March 2017.
We are sorry to hear you had these troubles, but we do not agree with this allegation and confident that it wasn’t our app that removed your alt texts.
We are familiar with updating alt texts because we have offered another app since 2016 which specializes in Alt Text Optimization. The Image Optimizer app didn’t have the ability to update alt texts in 2017. In addition, you stated that your alt texts were removed several times, and you had to fill up the alt texts 6 times. It couldn't be our app, because our app updated your images only once.
We completely understand your frustration and offered our help to identify the actual cause of the problem. If you had accepted our offer to help, we could have contacted the Shopify Tier 2 Support and asked them to check the Shopify logs for your store. This could have helped to determine the actual problem.
We are sorry that you didn’t give us the opportunity to help you identify the actual cause of the problem. We encourage our customers to get in touch with us directly if they have any questions or problems.
- Steve
Excellent customer service! They went above and beyond their way to help me with my side speed issues, which were actually out of scope but they still supported me anyways. Highly recommended.
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Super easy to use, affordable cost structure.. great for regular maintenance.
Nice customer service, they take care of you, even though I decided not to use it for now since i have other priorities on the launch but i'll be back
This is an awesome app. My store load faster after using this app
I cannot praise this feature enough—it's truly remarkable! One of the aspects I admire the most is that it eliminates the need for manual image compression. It's such a time-saving and convenient feature that I highly recommend to everyone. Trust me, you'll be amazed by how effortlessly it handles image compression for you.
Alex was so helpful and he even went beyond to optimize some of our theme images. Appreciate the app functionality of resizing our product pics.
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Easy to use interface and exceptional customer service.
Vitali was very patient with us throughout the whole process. Quick replies, informative and super friendly. Albeit having moved to a full SEO service, we highly recommend this app to any user looking to optimise images.
Thank you very much for your wonderful review! Please don't hesitate to contact us if you have any questions about our app! - Alex