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This app is wonderful, very useful on my website. Thanks to the creators!
its not working the way it used to, i used this app for long time, i noticed few things, which i'm mentioning below...
1. i have installed it and optimized all images and paid the price, then i uninstalled it for some reason then installed again, the app is again asking for optimization, what is this? i have already paid the price, then why i need to pay again for that same images??
2. right now, app is not syncing images from my store, basic pain says 1000 images, but i only optimized 333 images, and its shopped showing more images to optimize, although i have added many images on my store
i don't know, this app works or just bluffing :(
Hi Inspiretrendz.com!
Thank you for your feedback and for being our loyal customer since April 2018!
Please find the answers to your questions below.
#1 When you uninstall any third-party application, Shopify sends the developer a request to erase all the information the app collected while it was installed. This is why you didn’t see your previous optimization sessions when you reinstalled our app. Please contact us anytime you need to skip the previously optimized images when reinstalling our app, and we will be happy to help you out with this!
#2 By default, our app periodically scans for new images and automatically optimizes them. You also can choose Manual mode, where all new images can be optimized in one click. However, we recommend Automatic mode for most of our users because there is no need to worry about slow and unoptimized images, and you can focus on building your store.
Please feel free to get in touch with us directly. We can clear up any questions you may have about how the Image Optimizer app works!
Thank you again for your feedback! - Vitalii
Excellent app, it makes the website load much quicker
The customer service is really helpful and good attitude. Thanks a lot. The app is good. Love it!!!!!
Thank you very much for your review! Please don't hesitate to contact us if you have any questions about our app! - Alex
We contacted the service after an issue with German "Umlauts". In just under 12 hours the issue was quickly analyzes and fixed.
Overall it was an outstanding service and tech skill!
Many Thanks for the great support!
TOP-SHELF.de
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Vitalii
I would like to take the time to say that your app is amazing, it is simple, cost-effective, and does exactly as advertised. It saved me nearly 1gb of image data which is crazy for the low monthly price you charge. Customer Service provided by Alex is also 10/10.
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Alex
Very very good customer service. I had questions before installing this App and Vitalii, the customer service rep, answered all my questions thoroughly plus gave me some more insight into how I can get our website load time to speed up. After I installed it, the directions and process of optimizing my photos was simple and the instructions were easy to follow. Highly recommend this app!
Thank you so much for the amazing review! Please don't hesitate to contact us if you have any questions about our app! - Vitalii
A must have for web site speed and optimization!! Highly recommend this app for any size shop.
www.snugglyminkblankets.com
Truly amazing support and work done by the team and Vitalii. They helped speed up the site. Definitely the app we've been looking for
A+++++ Great service, very helpful.