LoyaltyHarbour Image Optimizer , 764 avaliações

Thank you so much for sharing your positive experience with our app and customer support! We're delighted to hear that we were able to assist you in reducing your website's loading speed and provide you with valuable recommendations. We are committed to delivering exceptional customer service and are glad we met your expectations. Thank you for recommending our app!

Hi Marco!

This is Alex from the Image Optimizer Support Team, and I want to sincerely apologize for your negative experience with our app.

Our app is specifically designed to help optimize hundreds or even thousands of images in a Shopify store automatically. To aid in the setup process, we provide examples from your store below the compression types, alt text templates, and filename templates. These examples usually help our clients understand how our app works and what they can expect when choosing one of our plans.

Upon checking your account, I see that our app is still installed, which is great news. You have the option to restore all your original images if you are not satisfied with the results. You can do that in our app by going to App - Settings - Restore all images.

Additionally, I reviewed your original alt texts and filenames and found that almost all of the images did not have alt texts, and the previous filenames were not SEO-friendly. Our app updated your alt texts and image filenames using the template that you confirmed during the setup.

For example,

Original alt text:
Optimized alt text: Canon 521 Multipack Tintenpatronen original Canon Druckerpatrone Pixma Drucker

Original filename: 57_fec89142-e24e-47e2-8b46-0753d44eebcd.png
Optimized filename: canon-521-multipack-tintenpatronen-original-canon-druckerpatrone-pixma-drucker-837904.jpg

Regarding the image description not matching the URL, I wasn't able to locate any issues with the images upon review. Our app uses the template that you confirmed during the setup process, and I'd be more than happy to investigate further if you could provide additional details about the problem.

Once again, we apologize for any inconvenience caused and are committed to making things right. Please check the optimized images again and let me know. I still hope that there is some kind of misunderstanding, and we will be happy to help you resolve any issues you may be experiencing.

In addition, we've also sent you an email regarding your review and are eagerly awaiting your response. We want to make sure that we fully understand your concerns and address any issues as soon as possible. Thank you for your patience and understanding.

Regards,
Alex T.
Customer Success Team

Thank you very much for your amazing review! Please don't hesitate to contact us if you have any questions!

Regards,
Alex T.
Customer Success Team

Thank you for your feedback. We checked our logs and can confirm that our app successfully compressed 50 images and saved 44%.

We also noticed that you only compressed some of your images because the FREE plan includes only 50 images. In addition, you didn't compress your homepage banners using our Manual File Uploader.

Google PageSpeed Insights and other testing tools warn about website speed issues. We analyzed your store and noticed that your homepage had a review widget that slows down your store. The review widget uses images from AliExpress servers and doesn't use such essential features as responsive images and lazy loading. Official Shopify themes have been using these crucial features for many years. If you want to improve the speed of your website, you should contact the developer of the review widget and ask them to check your store.

I am also sorry that you didn't give us a chance to check your account and your store :( We also tried to contact you today. Unfortunetely, we received the following email: "Message not delivered. Your message couldn't be delivered because the remote server is misconfigured.".

Please get in touch with us anytime, and we will be happy to help you!

Thank you so much! Please don't hesitate to contact us if you have questions about our app!

Thank you so much for your excellent review! Please contact us if you have any questions or need help!

Hi there!

Alex here from the Image Optimizer Support Team!

Thank you for your feedback. I’m sorry you had that experience. Please find my comments below.

1. Image Compression

I checked our logs and noticed that our app had reduced the size of your original images by 64% (Original: 318.9 MB, Optimized: 116.1 MB, Saved: 202.8 MB ). Please note that this is the average savings for your account, and many images were compressed by more than 80%!

Our app uses best-in-class compression algorithms. Unfortunately, your images can be compressed more only with significant quality loss. If we compress your images further, they will look blurry and unprofessional.

I also noticed that you wrote that it stayed the same even 1% of my store. Please provide more details about what you mean because our app has saved 64%, and it is unclear what 1% means. We are well-known in the Shopify community for being helpful even if a problem lies somewhere else!

2. Homepage banners

I also checked your store and noticed that you didn't compress your homepage banners using our Manual File Uploader. So I will compress them manually for your convenience and send them to you in a separate email.

3. Refund

If our app doesn't meet your needs, we want to make things right! So please check your email and let us know.

I'm looking forward to hearing from you!

Regards,
Alex
Customer Success Team

Thank you so much! Please don't hesitate to contact us if you have questions about our app!

Thank you for your feedback! I'm happy to hear you've had a good experience with our app. Feel free to reach out if there's anything we can help you with!