Affiliate & Influencer

I reviewed quite a few affiliate platforms before settling on Impact, and it quickly became chaos from the start.

First the sales rep I spoke with promised me the world only to not deliver on most of what was promised when we finally signed on. From there, my first year with Impact was riddled with problems, all of which were easily surmountable except for the fact that I couldn't get any support from Impact directly which is the main reason for the rating of my review. I had some technical issues that I needed Impact's help to resolve which persisted for months while their support team either replied with ramblings that clearly showed they didn't understand the problem and completely missed the point or left me high and dry for weeks at a time. My first year with Impact was down more than it was up, and they are by far one of the most difficult companies I've ever had to work with. I also lost a lot of business from affiliates that were frustrated and not willing to wait months for me to resolve tracking issues, and I don't blame them.

I still believe Impact, from a pure software standpoint, is one of the best affiliate programs out there and the platform is capable of some great things, but none of that matters if the platform doesn't work. If anything goes even slightly wrong and you need support, everything will quickly fall apart. If you have your own development team that can autonomously solve problems, then this app is likely a good fit for you. Otherwise be weary, any issues that crop up will likely cripple your program for months on end.

Where do we start? At $500/month, we were disappointed that they seem to enable fraudulent orders and payouts. They allowed an affiliate to get $5980 on fraudulent orders, not one of them was a valid order and the order was placed in a foreign currency. They blamed it on our system (which we do not believe since they did our onboarding).

The lack of customer service was surprising, considering we had been clients since 2020.

We've paid $250K in monthly fees since being on their platform, and they just lost a 7-figure client. Had they done the right thing, we would have stayed for years more.

There are many more honest platforms out there... keep shopping!

White glove service! We joined Impact about a month ago and the whole process is so professional and carefully thought out. We had our own onboarding manager and taught us how to maneuver through Impact. Amazing app and a service to match!

Installation of the plugin was quite tough but the support from the IMPACT team was amazing. Thank you for being patient and also responsive.

I will never work with them again. We had a ton of fraud orders costing us thousands of dollars and for months they said the money would be refunded and they have never sent the money. In the meantime, we cancelled our account and yet they KEEP BILLING US. We provided email notice - they say, you must submitted a formal ticket to close the account. This is a month after we sent them notice.

Shopify sent an ebook about impact which looked interesting, but I wasn't sure what to do once I installed the app. The only two choices were integrate existing impact customers and book a demo. What do I do to get started, if I am not an impact customer? I've already seen the video and read the ebook. I don't need a demo.

Great partner for affiliate marketing. Wish they would improve their invoicing process! Big headache for accounting teams and managing P&L

This app is a great way to track the source of the sales and how much the actions cost us. We have had it integrated for a while - and had no issues.

Impact has been great to grow our affiliate program. The platform is very user friendly and has a plethora of data so that we're able to evaluate the program across different variables. Our service has also been great as our Customer Success Manager has been a pleasure to work with and is super responsive.

We decided to move our affiliate program from another Shopify App over to Impact this past month. Although it's more expensive, it's a much more robust piece of software and does exactly what we want as an 8 figure brand.

The onboarding process has been very easy and everything went very smoothly. Their team (we worked with Bianca & Tom) were both super helpful.

Highly recommend Impact!