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Their support is awesome. But, their app UI interface should be upgraded more. Also, they can add more customization options there.
Hi Roots Plants,
Thank you for your feedback! We're pleased to hear that you find our support awesome. We appreciate your suggestions about enhancing the app's UI and adding more customization options, and we'll look into these improvements.
Thanks for being a valued user!
First off, the only reason I didn't give it 5 stars is that I just installed it yesterday and I will review again after a few weeks.
I can tell you that Will at Awesome-Software really cares! I ran into some difficulties and questions and Will was so quick to respond and help out that I was blown away that there are still people who stand by their product to that level.
Thanks Will!
Paul Anderson
Anchor-Caddie
Excellent application. It's use has resulted in increased sales for products that are often overlooked. Works well! Would like to see an option for a bit more control over frequency of display relative to other items in the rotation.
I've been using this app on and off for over 5 years with over $20K in additional in-cart upsells. I recently changed themes and had several issues with it showing and their support got with me ASAP to fix.
Hello friends at DailyDriven.com
We are extremely happy to hear this! We are happy our support team has been so helpful! We are grateful for awesome customers like you! We wish you and your store great success :-)
Tanu & The In Cart Upsell & Cross-Sell Support Team
Been using this app for quite a while now and it did help us to convert good sales. Customer Service is prompt and knowledgeable.
Hello to our friends from PodVapes
Thank you for the wonderful review! We really appreciate you taking the time out to share your experience with us. Do let us know if there are any other ways we can serve you - you rock!!
Cheers,
Pushpesh & the In Cart Upsell & Cross Sell Support Team
Does the job when you want to up-sell a product or offer, and fantastic customer service response so far. However, the customization is a bit tricky so it requires a bit of trial and error to get the design right. Also, I believe there is quite some work to be done on the app's analytics/data to show actual figures vs "potential revenue".
Hello!
This is Sean, the Customer success manager here. Thanks for taking the time to leave us this review!
We will certainly take your feedback regarding customization being tricky and work on that. Regarding analytics on how your offers are performing, I'm afraid that due to Shopify restrictions regarding levels of developer access to the checkout page, our app can't track how many actual sales were completed on your store - we can only track how many times a customer on your store used the offer box to add one or more items into your cart (and what the total value of those items upsold were).
So we can track everything up into the checkout page, but we can't track whether a customer actually finished checkout (making it an official sale). I hope that makes sense? And again, that is an unfortunate Shopify restriction that we can't work around :(
If you have any suggestions for us otherwise, we'd love to hear them! We love feedback like this, because it helps us to know what to improve with our app next! Thanks so much.
PS - If you are willing to bump this up to 5 stars, we would be so grateful! Good vibes would surely come your way!! :) Let me know...
Sean H
Works well for the most part but has been a bit buggy on our custom theme. We have had some issues with promotions displaying where they shouldn't or continuing to display once they have been paused/deleted. Support is always quick and very helpful though.
Hello to our friends from Allpress Espresso Australia
Thank you for leaving this great review! We appreciate it!
-Melissa & the In Cart Upsell Support Team
Always fast, competent and patient support. We are looking forward to the new app launch that will hopefully come with new upgrades and functionalities.
Hello to our friends at Liiteguard Danmark
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to provide you with excellent support. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The In Cart Upsell & Cross Sell Support Team
Walks you through creating offers, so easy to understand. When things don't go exactly how I want them, Technical help has been brilliant.
Hello to our friends from Premier Christian Marketplace
Thank you for the amazing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We really appreciate you for sharing your kind words with us. It means a lot to us and our entire team!
Tanu & The In Cart Upsell & Cross-Sell Support Team
I used this app to upsell insulated packaging in the cart. Very responsive support.
Hello friends from Wired For Wine,
Cheers! Thanks for leaving us a positive review. Is there any way we can serve you better to earn that fifth star? Do let us know - it is truly helpful!! Hope your store hits it big-time online! :)
-Sean & the In Cart Upsell Support Team