In Cart Upsell & Cross Sell

Had been a customer for years on the multiple ecomm stores I own but had one that the app was deactivated. I reached out to support and told them I had no sales, app was deactivated, and was charged monthly. There response was when the theme was changed the app was not installed. NEVER CHANGED THE THEME. Couple hundred dollar lesson.

This app left a lot of coding in my theme and so other app stopped working. My request to delete this code from the theme is being IGNORED since over 24h. Incredible support, very disappointed.

Couldn't get it to work or do what it was supposed to. Deleted....

Unresponsive support. Emailed a few times, and just stopped hearing back despite repeated follow ups. I cannot trust an app in my store that has unresponsive support, and I don't recommend anyone else does either.

they charge me for an app that doesn't even work properly. they want me to pay a developer to fix their broken app.

after being a customer for 2 years, their app breaks, blames my site when it was untouched, and then wanted me to pay a developer to fix the code that is causing their to not work. on a free shopify theme.

UPDATE 10/26/21: Had to change from 4 to 1 star. The bug we reported earlier was not totally resolved and our upsell offers display as a glitched mess 50%-70% of the time in our customer carts. We've now been working to have this resolved for two months with no fix in sight. Every week support asks me to see if the problem has been fixed, and every week I spend 5-10 minutes testing and then ...

sorry about the bad review, but after the update it doesent work in our Shop. The Offers are not shown anymore. The support is great, fast and very friendly, but the app didnt work (for us), we deinstalled it now :-(

I've been using the "InCart Upsell" app for about 6 months now. Initially, it seemed to meet my needs, but recent issues have entirely marred my experience. For about two weeks, whenever the app's offer is displayed, my website's screen goes completely black, rendering navigation absolutely impossible for my customers. It's a real nightmare for an online store owner to witness such a bug, ...

I installed this app on my Shopify store. You can display offers with triggers but there is also the option 'broad' which means no trigger. If this one is enabled, all the rest triggers stop working. I contacted support many times and they do not respond to me for 3 weeks already. Very disapointed.

Keep having issues with the analytics. Customer support states that they are working on "updates". This has been going on for 3ish months, still not fixed. Reached out multiple times and literally got the same response each time as if their response was copy and pasted. Not happy with the support team.