SpurIT Back in Stock Alerts

I personally love this app! Our customers use it frequently because we sell out so darn fast due to high demand. It kind of builds up an anticipation when customers know when the product is restocked. Sales skyrocket the day of restock because the customers that have been waiting a long time immediately purchase once they receive the notification. Also, the app has been an incredible tool to see which items are highly in demand. I can track which customers are requesting which items the most. I'll tend to restock the items that are in most demand based off the in stock reminder app. We have had thousands of customers use this feature and glad I've implemented it into the store.

The only criticism that I have for the actual app is the email notification the customer receives when the product is back in stock. The email is very generic looking and not really customizable. It doesn't feel personal or in tone with the brand I've created.

A great app for allowing customers to sign up to be notified when a product is back in stock. Saves us time in having to answer emails asking about out-of-stock items. I only wish that the language in the templates was written in better English.

Terrible communication and customer service. Pushed out an update earlier this week, which seemed to break the app. Whenever we tried to get through, it would either give a 501 error, say that there is an "Internal Error", or just never load. Contacted customer service both on email and their phone line -- the phone line was no help, and on email it seemed like they didn't even read it as their "solution" was something that was not related to our problem at all. All of this happened a day before we had a big launch, and caused a negative impact to our business because 1.) we were driving users to sign up for the upcoming products, and they obviously couldn't and 2.) for all the customers that had previously signed up, we couldn't send email notifications out to. We had contacted our Shopify customer service managers, who then contacted the app developers, but all they got from this team was that the app was working fine. With such half-hearted help we will be looking for a new app.

The app has not been working on Safari or Explorer - notified the developer over a week ago and haven't received a reply. Instead of the pop up box to enter an email, a blank gray box appears when using those browsers.

A super useful app at an affordable, and worthwhile, price. The installation is simple, the admin interface is easy to understand. I LOVE the service this type of app provides, as it helps inform our inventory purchases, and the support team has been super responsive with questions.

The ONLY downside is that you have to manually visit your admin site to see if people have signed up for reminders to products - I don't really understand why apps like these don't notify you (the store owner) when customers have signed up to be notified when products are in stock. Even something like a weekly digest email would suffice. When that functionality happens, this will easily be a 5-star app of awesome.

Cheers.

It has helped us tremendously! increased sales, and allows us to know how to order going forward. Highly recommend this for small to medium online businesses.

Lisa

Edit:
We originally gave a 5-star review, but after using this app for quite some time, we need to change to 3. The app has changed to notifying customers on an arbitrary 4-hour cycle. We have some products that come in limited quantities, and most sell out before the app can send out the emails. This has led to many unhappy customers, who were looking forward to receiving an email about a product, only to receive the email hours after the product had sold out.

Crashed and sent out blank emails when we restocked one of our highly sought after products. Costed us tons of lost money

This has been one of the easiest apps we have installed and used to date! I was able to custom design (VERY EASILY!!) the pop-up window to match our theme, too.

Wow! So simple and handy.

I even use it in Hebrew; it has the feeling as if it were written for Hebrew's users; not the strange feeling that you get in most apps when you try to render the given app into rtl languages.

Best customer service! Why? You would not need it! Two minutes and you are ready to go.

Thank you, giftsnbags.com

I honestly have only tried out this app for a few days. What impressed me so much though was the support. I had some questions and needed some help with some stuff, and support was quick and got everything done. If that's any indication of how well this app will work, then I'm excited to use it!