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As a free App it is definitely a handy chat feature. I would like more customisable features. E.G When you're using a mobile device and browsing on the website the "Chat with us" Box is way too big and crowds the screen. Also you need the option to close the box as it gets annoying / in the way, in particular on the mobile. I have spoken to Shopify and they said they're working on these upgrades. If Shopify can apply some edits and changes then my rating would improve.
We are not able to get ringing notification on phone when a custer is jumping on the chat to solve the concerns.
Hey, there. Thanks so much for taking the time to leave us a review for Shopify Inbox. If you're having issues with getting notifications from Inbox, this is likely due to the app not having the permissions needed to send notifications. Please, access the 'settings' area of your mobile device and then look for 'notifications.' From there, find the Inbox app and select it. There should be a toggle in there for you to turn on notifications for the app. If you've turned them on and still don't receive the notifications, please reach out to our Live Team (https://bit.ly/2AWw5VA) for some additional support. - Imogen, Shopify Support
Overall this apps is great. And I will giving 5 star if this app allow send images through the chat
It's an okay start, but the browser based functionality is where we need to be.
As it stands, you can't even set a conversation to closed from a browser.
Piping everything thorough a phone app means you're forcing a company to use someone's personal device to monitor messages, rather than having a team take care of it.
Hi Little Shop of Magic, thank you for the review and feedback!
Although the app functionality seem limited at this time for our Web users (shopifyping.com), we are working releasing all features, message management, across all platforms (iOS, Android and Web) throughout the year. We recently released the ability to assign conversations to Staff for Web. Keep your app version up to date to see those releases.
If you ever need any assistance with the app, or have further feedback and suggestions, feel free to contact our team directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Works fine - but doesnt make any sense that it no multi language.
Shopify build it and Shopify build markets / Translate & Adapt.
Email Notification settings for new chats and new messages for existing chats are very limited. It is easy to miss a new chat or new message from a customer. There are Push notifications available if the iOS/Android app is installed, and there are Desktop notifications you can enable for Chrome, but what this app really needs is an actual Settings feature for Notifications.
Hey, there. Thanks so much for leaving a review for Shopify Inbox. We appreciate your feedback regarding the notifications you receive when being told about new messages and chats. Feedback such as what you provided us helps us build Inbox into something better with every new update, so I'm happy to take this feedback to the team for their consideration. Thanks again for your feedback, and if you'd like to leave us any additional feedback, feel free to do so. -Imogen, Shopify Support
Before I can open "in box" on home page, now I have to go to App and Sales channel to open it. It is more steps
Incredible app on so many levels. Shopify has done a good job keeping the app incredibly simple, easy to use and cross-device. That being said, this app lacks some very basic integration tools that knock it down from 5 to 3 stars. It would be amazing if it could do something as simple as integrate with Google sheets for reporting, Slack for notification and team tracking, etc. A Zapier integration would be really appreciated!
Hi, thanks for your feedback. I can appreciate and understand the need for adding those integrations you mentioned, so I'll be sure to pass on your thoughts to our internal development team so that they're aware of the requests that you've shared here with us. Thanks again, and great to hear you're currently enjoying using our app too! -Kimi, Shopify Support
there is no unsend option or Text bold feature
Hi there! Thank you for sharing your feedback. I will be sure to relay your feature request over to our developers for consideration. -Mac, Shopify Support
This sales channel really helps convert customers. but it loads slowly on my phone so i often miss the customer