Anmeldelser (4.743)

Samlet bedømmelse
4,8
Antal pr. bedømmelsesniveau
  • 78 % af bedømmelserne er på 5 stjerner
  • 14 % af bedømmelserne er på 4 stjerner
  • 4 % af bedømmelserne er på 3 stjerner
  • 2 % af bedømmelserne er på 2 stjerner
  • 3 % af bedømmelserne er på 1 stjerner
23. november 2023

Any easy way to chat with your customers if they need help.

Speedfactorshop
New Zealand
Cirka en måned bruger appen
20. maj 2022

We have been looking and testing chat inboxes for such a long time. Thank goodness we found and tried this one. Absolutely everything you need. You will however need to be patient and allow some time to set this up. For those who are not computer savy, I understand the frustration but it is worth taking the time to Youtube and Google answers if needed. Or reach out to support. We integrated this chat with our Instagram and Facebook messaging platforms (which Shopify guides you through). You will also need to add the mobile app so your messages come through 24/7 if you wish them too. Love the instant replies and the features. Thank you Shopify team.

Stoned Hilda
Australien
Mere end 2 år bruger appen
18. november 2023

Hello, this app is simple and convenient, and it is effortless for novices to use it. But after I downloaded this APP on my phone for the first time and logged in to use it, the shopify account on my phone automatically went offline and I couldn't log in. I don't know what the reason is, and I don't know how to solve this problem. I can only use my computer to operate Shopify now.

Wander Times
Kina
Cirka 2 måneder bruger appen
Shopify svarede 20. november 2023

Thank you for your review! I am sorry to hear you have not been able to use the Shopify app. I recommend uninstalling the app and reinstalling it to see if that refreshes the connection. If not, please contact our Support Team (https://shopify.link/qL3P) for further help. -Emily, Shopify Support

28. september 2023

i wish it had a ding when a message comes in so i can respond immediately. It pops up but if i wasn't on phone i wouldn't have known the message came in

Apple Bag Lady
Canada
Mere end et år bruger appen
Shopify svarede 3. oktober 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support

Redigeret 8. maj 2020

Please bring it to Android and Windows.
The idea is great, but does not work for me due to the restriction of IOS platforms.
www.smarttudo.com.br

SmartTudo.com.br
Brasilien
Mere end 2 år bruger appen
Shopify svarede 12. maj 2020

Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat.

You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".

20. september 2022

It's a nice place for people to get in touch with us. Sometimes it's one more thing to keep track of, but still appreciated!

Thread & Ink
USA
Mere end 2 år bruger appen
16. marts 2022

The app is great for the chat and customers love it. We need a place for customers to enter their name and for us to search for customers via name, as well as be able to search for keywords inside the conversations.

Diva's Den Fashion
USA
Mere end 2 år bruger appen
Shopify svarede 31. marts 2022

Hi Diva's Den, thank you so much for taking time to leave this review. Sounds like things are going well and the app is useful for you, great! -Ivy, Shopify Support

21. juni 2022

Very handy, and useful app to have to offer customer service to my customers. Highly recommend having in your shop.

Pure & Coco
USA
Mere end 2 år bruger appen
2. december 2022

it's really amazing to have this resource. we are so grateful. thank you shopify for all that you do.

BYOE
USA
Mere end 2 år bruger appen
23. februar 2022

I wish it sends email notifications too. It works well as long as it's open in my browser. I don't think the mobile notifications work at all.

Mini Meanie
Filippinerne
Mere end 2 år bruger appen
Shopify svarede 8. marts 2022

Hey, there. Thank you for taking the time and bringing this to our attention. Shopify Inbox does send email notifications (https://bit.ly/3hRz57S) and mobile notification reminders (https://bit.ly/3sURAij). However, if that's not working, then we'd recommend checking over the permissions on the device.

If you're unable to resolve the issue using our guide, then we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3ttBpXi) and log in to your account to create a support request. Cheers! -Elias, Shopify Support