Anmeldelser (6.099)

Samlet bedømmelse
4,7
Antal pr. bedømmelsesniveau
  • 79 % af bedømmelserne er på 5 stjerner
  • 14 % af bedømmelserne er på 4 stjerner
  • 3 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 3 % af bedømmelserne er på 1 stjerner
13. december 2024

Shopify Inbox! It's like that friend who shows up to the party, instantly makes everything easier, and somehow manages to charm everyone. Super easy to set up—like assembling a LEGO set with just five pieces! I swear I blinked and it was ready to go.

If you’re looking for smooth sailing in customer chats, this is your ship!

The Mattress Place
USA
Cirka 2 år bruger appen
2. januar 2025

I love this app because it gives potential customers access to me. If they have a question, the app notifies me, just like a text. And boom, I can answer any and every question the customer has. This way the customer gets answers immediately and you provide customer service that gains more confidence with them. I've gotten lots of customers because of the accessibility and ease of using this app. And best of all,, it's FREE!!!

Ecomm Essentials
USA
3 måneder bruger appen
24. januar 2025

Works as I need it to. It's actually my preferred way to communicate with customers.

Dune Goons
USA
Mere end 2 år bruger appen
19. januar 2025

May I get a way to download this app to my PC, so I can get notices from customers easier ?

yecstudio
Vietnam
Mere end et år bruger appen
21. januar 2025

This app is Great! I can track down issues customers are having and stay in touch with them through the process. I do wish that you could program in auto responses. To be able to remind people to request a refund using the Refund link In their Order, rather than having to type it out every time when they aren't seeing that option as the correct way to do it rather than asking in an inbox message.

lauxsportinggoods
USA
Cirka et år bruger appen
Shopify svarede 31. januar 2025

Thank you for your review! I think our Instant Answers or Quick Replies features could be useful for your problem.

You can create Instant Answers in Inbox settings at admin.shopify.com. These will come up as buttons when the customer clicks on the chat widget and they can click on it to get an instant pre-written response from you automatically.

If you are looking to be able to use pre-written responses during conversations, you can create Quick Replies in your settings at inbox.shopify.com. These allow you to set shortcuts for common responses you type out that you can then access by clicking on the lightning bolt below where you type messages. Hope this helps.

- Shopify Inbox team

6. februar 2025

This is one of the best customer messaging systems. It keeps the previous conversation records, which makes it easy to communicate with the customer. The only thing is that you can not send PDF files or Excel invoices.

embroiderymaterial.com
Indien
4 måneder bruger appen
24. december 2024

It's a very nice application, you can chat directly with customers quickly and this way you will get more feedback, I recommend it to everyone, I think everyone should definitely use it.

ATL Stores
Tyrkiet
4 måneder bruger appen
5. januar 2025

It is a fantastic app that has enabled me to answer questions quickly for our customers. The interface is much like texting, and I do truly view it as an asset.

Room for improvement:
- It would be awesome if an audio reply option was added.
- It would be nice if an auto reply feature was enabled, so I could say "Thanks for contacting us! If you don't get a reply right away, we will contact you via email shortly." or something along those lines. We are a small business, and don't have the ability to staff someone to reply immediately around the clock.
- The auto AI response feature is frustrating. Every time I go to respond to a message, it never types the first word correctly because it is trying to come up with an AI response instead. If this feature could be a button to press to generate a response for those who want to use it, instead of it being the default, that would be so much better.

Five Oaks Farm
USA
11 måneder bruger appen
Shopify svarede 31. januar 2025

Thank you for your review, your suggestions will be shared with the product team.

I just wanted to let you know that we do have an auto reply feature that may be what you're looking for. You can set it at admin.shopify.com. Select Inbox from the Sales channel list on the left sidebar > Available hours on the left sidebar below Inbox. From there you can set an Automated first reply and have it differ for when you are available vs not.

The AI response feature can also be turned on/off in Inbox settings at inbox.shopify.com under Settings > Message preferences > Automatically generate a reply On/Off.

Hope that helped! Feel free to reach out to us at inbox@shopify.com with any further questions.

- Shopify Inbox team

7. januar 2025

Would be great if we could start email conversations here from an order page. This would help centralize all communications in one place instead of going to our email client and sometimes having clients sending messages to chat and email.

Other than that it's extremely simple and works well!

ApexO
Frankrig
8 måneder bruger appen
9. februar 2025

Think the inbox is great, keeps everything organised and notifications come through to website/email easily.

I have found setting up laptop notifications a little more tricky.

Malmaison
Australien
Mere end 3 år bruger appen