Shopify Inbox

Shopify Inbox! It's like that friend who shows up to the party, instantly makes everything easier, and somehow manages to charm everyone. Super easy to set up—like assembling a LEGO set with just five pieces! I swear I blinked and it was ready to go.

If you’re looking for smooth sailing in customer chats, this is your ship!

I love this app because it gives potential customers access to me. If they have a question, the app notifies me, just like a text. And boom, I can answer any and every question the customer has. This way the customer gets answers immediately and you provide customer service that gains more confidence with them. I've gotten lots of customers because of the accessibility and ease of using this app. And best of all,, it's FREE!!!

Works as I need it to. It's actually my preferred way to communicate with customers.

May I get a way to download this app to my PC, so I can get notices from customers easier ?

This app is Great! I can track down issues customers are having and stay in touch with them through the process. I do wish that you could program in auto responses. To be able to remind people to request a refund using the Refund link In their Order, rather than having to type it out every time when they aren't seeing that option as the correct way to do it rather than asking in an inbox message.

This is one of the best customer messaging systems. It keeps the previous conversation records, which makes it easy to communicate with the customer. The only thing is that you can not send PDF files or Excel invoices.

It's a very nice application, you can chat directly with customers quickly and this way you will get more feedback, I recommend it to everyone, I think everyone should definitely use it.

It is a fantastic app that has enabled me to answer questions quickly for our customers. The interface is much like texting, and I do truly view it as an asset.

Room for improvement:
- It would be awesome if an audio reply option was added.
- It would be nice if an auto reply feature was enabled, so I could say "Thanks for contacting us! If you don't get a reply right away, we will contact you via email shortly." or something along those lines. We are a small business, and don't have the ability to staff someone to reply immediately around the clock.
- The auto AI response feature is frustrating. Every time I go to respond to a message, it never types the first word correctly because it is trying to come up with an AI response instead. If this feature could be a button to press to generate a response for those who want to use it, instead of it being the default, that would be so much better.

Would be great if we could start email conversations here from an order page. This would help centralize all communications in one place instead of going to our email client and sometimes having clients sending messages to chat and email.

Other than that it's extremely simple and works well!

Think the inbox is great, keeps everything organised and notifications come through to website/email easily.

I have found setting up laptop notifications a little more tricky.