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The app started off pretty rough, but Shopify has done a great job of improving it. Highly recommend as it integrates nicely with the Shopify dashboard.
PCでもスマホでも対応できるので助かってます
商品のタグをつけられるのでおすすめの商品も提案しやすいです。
また自動応答設定も簡単なので休業日にはその旨も自動的に伝えてくれるという点も良いです。
ただし返答した回答をお客様が確認したのかが分かるともっと良いです。
Es super fácil de manejar y nos ha ayudado con muchas ventas, la recomendamos al 100%, visita nuestra web para que lo veas, botanicaonline.net
This is a very helpful tool on how to connect with your customers as soon as possible. It helps to get a pop-up saying you are getting a message so you can answer quickly.
I'm going to go out on a limb here and rate this app 5-stars because it holds enormous potential. Here is a list of low-hanging fruit for Shopify: 1. I can't add link titles to FAQ;
2. I can't launch live chat when users click a button or link;
3. Add support for inbound emails.
Hi, Vidlogix. This kind of feedback is so valuable to us, thank you for taking the time to relay this. I will be passing these suggestions onto the dev team. -Ivy, Shopify Support
niggassd
If you haven't added a live chat option this is great...
The Inbox app from Shopify is excellent, it features:
- Quick replies for pre made replies
- Add product links to the chat
- Assign chat to staff
- You can send photos
- There is a dedicated mobile app for ios and andriod.
but it's not perfect: here's a list of features I wish it had:
- Option for Private chat
- Email the chat transcripts
- Video calling options
Also, on occasions it can be a little slow on the notifications. Also sometimes store collaborators get notified of chats... these issue to one side. I really love the live chat though and so far it has added value to our shopify store.
Hey, there! Thank you so much for taking the time to leave a review. I'm glad you're enjoying Inbox overall and feel that it's beneficial for your business. I can definitely understand how useful it would be to be emailed chat transcripts and to have a video calling option - I'll be sure to share that feedback with our developers. In the meantime, you can view conversation details in each customer's profile. All chats should be private by default, however please feel free to reach out to our support team (https://bit.ly/2AWw5VA) if I've misunderstood the request.
Feel free to reach out to us about any notification issues as well, and our team will be happy to take a look. Thank you! - Brie, Shopify Support
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muy buena aplicación para la gestión de dudas directamente con cliente que está visitando la web en esos momentos
I use this app to get messages from customers on Facebook, and Instagram on Shopify. I also get messages from new customers who visit my store. Notifications are usually sent to my email address a receive a desktop notification. It is awesome!