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A very useful app, aside from being free. It's very convenient to use from a PC and Phone. Hopefully, this will stay free as it helps me interact with my customers easily. Good job to the developers and Shopify.
This app does the job, but I'd really like the option to be able to block certain countries from even sending a message or the ability to send certain countries right to the spam box.
Thank you for taking the time to leave a review, and I'm glad to hear the app is working for you! I see how a feature like this would be valuable, and I'll be sure to pass your feedback along to our developers. - Greta, Shopify Support
We have been using this app for a while and it is very useful.
I never miss any customer. Thank you Shopify
Me gusta mucho, es bastante rapido responder si la descargas en el celular. Practica y con opciones para clasificar a los clientes
So far so good! Seamless integration with my store is great. It is simple, but gets the job done well. I removed a competitor chat app and added Shopify's, instantly got 5 interaction points in less than a day which was much more frequent than my last chat.
great app - love how i can interact with customers and help them find what they are looking for in my store
Hello OVO Perfume, thank you very much for your 5 star review and feedback! Being able to quickly interact with customers has proven to lead to more sales. We hope you are having great conversations!
We have also just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop.
If you have any questions, feel free to contact us directly, ping@shopify.com
Best regards,
Veronica N.
Senior Support Specialist - Ping
I have a problem with your wonderfull app with it's location on phones and tablets, I want to relocate the chat icon some pixels to the top ?
Hi, there. Thanks for leaving your review for Inbox! We're glad to hear you're loving the app! Beyond the movement options for your chat icon in the Inbox settings, there isn't any easy way to adjust it's placement without some coding. You can reach out to our Live Team (https://bit.ly/2AWw5VA) so you can see if our in-house theme team would be able to help with the adjustment! You can use the link I provided to get in touch. Thanks again for your review! -Imogen, Shopify Support
Shopify Inbox has simplified my interactions with customers. My email inbox is no longer cluttered with email chains from customers. And I'm getting many more inquiries now. I love the way that the Inbox shows what a customer has in their shopping cart. And I've been impressed with the automation that allows simple inquiries about shipping status to be automatically handled without any need for me to intervene.
It didn't seem to work on my phone, I don't know why, mine is Huawei Hongmeng system. Is this system not supported?
Thank you for writing your review and for sharing your feedback with us here. The Shopify Inbox app can be downloaded and used on iOS and Android devices, so you would not be able to use the app on a Huawei device that doesn't use either of these operating systems. -Victor, Shopify Support
I was in the market for an app exactly like this and am so glad I discovered the shopify version. It functions exactly how I'd like it to and sends messages straight to my phone which is great