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the best FREE chat app.. I cannot believe this is a free chat.. thank you very much for creating this app.
Add new features. the interface is more friendly now. It can do basic communication. hope to see more helpful and interesting features in the future. UPDATED if the app can add a search chat feature, that would be more helpful. UPDATED please improve to seeing videos from FB messenger attachment. UPDATED: The customer cannot share images and videos until now. Hope this feature comes up soon. Thank you
Hey, there! Thank you for taking the time to leave a review. I can definitely understand how useful those features would be for your business; I'll be sure to pass those on to our development team to consider for future updates. Thank you! - Brie, Shopify Support
Our repeat customers buy 2-3 times a year a few months between sales. I work hard to stay connected, and this app gives them an easy way to connect with me in the in-between times. I just started using it but that seems to be the way it's working for me so far.
Nice app! I have just started my first ever side hustle, so I'm kinda newbie in this type of thing, still this app provides me with everything I might yet imagine :)))
j'utilise cett app pour faire mes vente en ligne c'est top fluide et felxible reste juste a ajouter un bloc pour les clients pour pouvoir envoyer des photos
Better than anything else we have used so far. would be cool to see what the customer is typing. And a search function would be desirable
Riesco a farmi raggiungere da diversi clienti prima dell'acquisto o post acquisto per fornire assistenza o invitarli a completare l'ordine.
Clients images never seem to come through to me so I always have to redirect them to email to see their attachments.
Hello Wood Finds, thanks so much for your feedback and review!
At this time, clients are not able to send images through Shopify Chat, but we are working on adding that ability. Keep redirecting them to email for now if you don't mind.
Hope that helps! Get in touch if you need anything else, our team can be reached at ping@shopify.com
Best regards,
Veronica N.
Senior Support Specialist - Ping
It's a very nice app. I like how the chat doesn't automatically open when people visit the page. Very good experience overall.
Hello Starlightter, thank you for the brilliant 5 star review!
I'm so glad to hear that you are enjoying the Shopify chat app and that it is meeting your needs. Hoping this leads to increased conversations and conversions.
All the best to you.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Love the ability to chat with customers on my site. Would love the option to have an away message outside of business hours.
Hello Bloomingdeal$ Furniture Store, thank you for your review and feedback! Glad you love the ability to chat with customers.
For availability hours, we are working on adding that feature so keep your Shopify Ping app up to date!
There is a great Shopify blog post on the benefits and best uses of chats. I highly recommend this read.
https://www.shopifycompass.com/tutorials/building-relationships-and-driving-sales-through-live-chat
Hope that helps! Get in touch if you need anything else.
Best regards,
Veronica N.
Senior Support Specialist - Ping