Anmeldelser (4.812)

Samlet bedømmelse
4,8
Antal pr. bedømmelsesniveau
  • 78 % af bedømmelserne er på 5 stjerner
  • 14 % af bedømmelserne er på 4 stjerner
  • 4 % af bedømmelserne er på 3 stjerner
  • 2 % af bedømmelserne er på 2 stjerner
  • 3 % af bedømmelserne er på 1 stjerner
20. august 2019

At the moment this app is just not worth using.

1.) You cannot customise the chat bubble. (So you can say 'Need help - Click here' for example.)
2.) It seems to be very delayed. A customer asks a question, the ping app takes a few seconds, then when you reply it doesn't instantly go back to the customer.
3.) No Desktop support - Whilst you can use Ping App on iPhone it would be better for our staff if they can reply within a browser. It would be much faster as they are already working within a browser.
4.) No sound notifications
5.) No offline messages available, so expect annoyed customers around the world, when you wake up in the morning.

Editors Keys
Storbritannien
4 måneder bruger appen
Shopify svarede 21. august 2019

Hello Editors Keys,
This is all great feedback, and rest assured that the team is paying close attention to these feature requests and frustrations about the current limitations. Many of these features are already on our roadmap.

Thanks for your patience while we work to release the next version of Shopify Chat.

Best,
Ellen

10. juni 2022

Die App ist eine große Erleichterung in der Kommunikation mit den Kunden! Ein paar Punkte könnte man noch verbessern: Integration mit Instagram Nachrichten funktioniert in der Inbox leider nicht (nur auf Facebook).
Es wäre außerdem super wenn man Notizen an einen Chat anhängen könnte und die Sofortantworten könnten ein paar mehr Zeichen vertragen. Man ist hier schon sehr eingeschränkt mit der geringen Zeichenanzahl. Wir nutzen die Sofortantworten nämlich als FAQ. Ansonsten super :)

Moony Creations
Tyskland
Cirka 2 måneder bruger appen
13. september 2022

Love this app for my business! Super efficient to maximize your customer service and to ensure you don't miss out on sales when customers have questions & can't find what their looking for.

LITTLEMISSDESSA
USA
3 dage bruger appen
8. marts 2022

I'm using this app it's very good for a small business, it's free, it don't have too many options see it on my site ezcellusa.com

EZ CELL USA
USA
Cirka 2 måneder bruger appen
1. september 2022

Great app, it helped me secure many sales and answer any questions that customers may have before purchasing. So really happy and highly recommend it!

soluminskincare
Storbritannien
3 dage bruger appen
26. september 2019

Terrible and app only for iphone? nah...see ya i would give 0 stars if i could absolutely terrible app

PinkieStuffShop
Spanien
4 måneder bruger appen
Shopify svarede 22. april 2020

We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".

21. september 2020

Pretty nice native feature, helps to keep your shop organized without the need for a million third party apps.

COSMOS GEAR CO.
USA
3 dage bruger appen
Shopify svarede 28. september 2020

Hello Cosmos Gear Co., thank you for your 5 star review and feedback! We really appreciate you taking the time to let us know your thoughts. Wishing you great success in your ecommerce journey!

Best regards,
Veronica N.
Ping Support

25. september 2022

Very convenient--allows you to be where your customers are (website chat, social media) but saves the time and hassle of managing a number of different instant messaging channels.

Chocolat de Kat
Canada
3 dage bruger appen
26. marts 2022

So glad Shopify has added this feature. The app is downloaded to my phone and can be used on-the-go. Has already boosted my sales.

Trident Trucks
USA
3 dage bruger appen
Redigeret 17. juni 2022

After installing this app. I have started receiving many messages, which are nuisance sometimes. However interaction with potential customers actually give more relief to them which, I believe, lead to worry free shopping. So overall this app. helps my business.

ぱきちゃん商店
Japan
Cirka 2 måneder bruger appen