Anmeldelser (4.745)

Samlet bedømmelse
4,8
Antal pr. bedømmelsesniveau
  • 78 % af bedømmelserne er på 5 stjerner
  • 14 % af bedømmelserne er på 4 stjerner
  • 4 % af bedømmelserne er på 3 stjerner
  • 2 % af bedømmelserne er på 2 stjerner
  • 3 % af bedømmelserne er på 1 stjerner
22. august 2021

Can not change the language. Can not delete sections. Can not customize for convenience.
Why lunch a product that is not ready!?

פריקפוא
Israel
17 dage bruger appen
16. februar 2022

Fast, and I can give customers answers straight away. Saves time to answer than email. A great way to connect!

JOCKMAIL
Australien
17 dage bruger appen
2. marts 2022

Really good app - not just for messaging with customers but also the FAQs and quick answers. Just hope that promised Instagram link works well.
One request is that variants can be linked to from the app linked to the generic product type isn't good enough.

76 Projects
Storbritannien
17 dage bruger appen
Shopify svarede 17. marts 2022

We're delighted to hear how you feel about our app! We can definitely see that linking variants or having product identifiers can be an improvement, and we'd be happy to pass this request to our developers. Thank you for taking the time and sharing this feedback! -Elias, Shopify Support

Redigeret 10. august 2022

The app is fantastic however the only downside is the tracking details lack information. It just tells you that the order is either fullfilled or unfulfilled which is insufficient for clients.

Koolkrew
Storbritannien
17 dage bruger appen
19. december 2019

It has great potential but it's very undercooked at the moment. Laks many essential features such as the page the user currently on, their cart items, etc.

Black Alice Lingerie
Storbritannien
17 dage bruger appen
Shopify svarede 22. april 2020

Hello and thank you for your feedback. We have added the feature that shows you what page your store visitor is on when they send you a message. You will now see this info at the top of the conversation view.

10. maj 2022

Funktioniert alles gut, bin sehr zufrieden. Einfache Handhabung, schneller Kundenkontakt. Man kann schnell helfen, eingreifen oder Bilder senden. Vielen Dank

100Farbspiele
Tyskland
16 dage bruger appen
10. maj 2022

I've received five messages to date. To my knowledge the app is working. I need more time to give a better review.

Dobson Products
USA
16 dage bruger appen
23. september 2022

I love the way this app works. It provides exactly what I need and extremely helpful and convenient to use.

HomeCubeUSA
USA
16 dage bruger appen
31. august 2020

I like how it ties together messages from different places - BUT the dealbreaker is there's no field for the customer to enter their email address. So if I don't respond IMMEDIATELY to a text, the customer browses off my site and there's no way to reach them again. Really strange execution for an app that's supposed to help customers get answers.

PocoPet Ultralight Dog Carrier
USA
16 dage bruger appen
Shopify svarede 11. september 2020

Hi PocoPet Ultralight Dog Carrier,

Thank you for your feedback!

Our team has recently added a feature into Shopify Chat that prompts all visitors to leave either an email address or a phone number in case you're not able to respond to them in time.

Currently Shopify Chat will only recognize North American phone numbers, but if the buyer leaves an email address Shopify Chat will look through the 'Customers' section of your Shopify Admin for a match. If it matches the email address or phone number to an existing customer it will replace the buyer's placeholder title in Ping with their name, number or email address (depending on what's listed in the customer record in Shopify). If it can't match them to an existing customer it will create a new customer record in Shopify for them instead. :)

If you have any other questions or feedback please don't hesitate to reach out to our team at ping@shopify.com

Take care,
Ellis from Ping and Kit Support.

15. april 2022

The app allows for real-time interaction that increases profit by allowing us to react to customers' requests and have them increase the order

Valley Direct Foods
Canada
16 dage bruger appen