Anmeldelser (4.745)

Samlet bedømmelse
4,8
Antal pr. bedømmelsesniveau
  • 78 % af bedømmelserne er på 5 stjerner
  • 14 % af bedømmelserne er på 4 stjerner
  • 4 % af bedømmelserne er på 3 stjerner
  • 2 % af bedømmelserne er på 2 stjerner
  • 3 % af bedømmelserne er på 1 stjerner
4. august 2022

Great app! I would give it 5 stars if they had the functionality that let us review customer cart data like LiveChat offers.

Ferrules Direct
USA
21 dage bruger appen
17. juni 2022

Provides the chat feature we wanted but there is a performance trade off for website speed (67 down to 47). While this isn't impacting end-user experience (pages still delivering in <2s) it is something to be aware of. The ability to assign particular chats to staff is useful in a larger shop than our but a nice feature. Mobile access is another great feature that in our shop we don't fully leverage but it has come in handy more than once.
If it's possible to make it more lightweight I can easily see a higher rating.

LEFoCo
USA
21 dage bruger appen
23. april 2021

i love the site but need more understanding why customers not buying but lots of traffic on website.

My Sexy Black Boutique
USA
Cirka 2 måneder bruger appen
Shopify svarede 26. april 2021

Hello My Sexy Black Boutique, Thank you for the five-star review!

So glad that you love the app so far. Shopify Chat is a great tool that can help in converting traffic. Here is a great article on the Shopify Blog on how to make the most out of our chat feature: https://www.shopify.ca/blog/shopify-chat.

If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

19. marts 2021

It's a very nice app. I like how the chat doesn't automatically open when people visit the page. Very good experience overall.

Starlightter
Bulgarien
Cirka en måned bruger appen
Shopify svarede 22. marts 2021

Hello Starlightter, thank you for the brilliant 5 star review!

I'm so glad to hear that you are enjoying the Shopify chat app and that it is meeting your needs. Hoping this leads to increased conversations and conversions.

All the best to you.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

24. marts 2022

I want to first say I am really appreciative to Shopify for putting out this app. I dont have a phone center, cant carry a phone with me everywhere, but people are finding this way easier to use than trying to email me or text me. We did have to put in the welcoming statement in the chat box that if we dont answer that their reply would be emailed or they could request a phone call, which seems to be working. But like other people, I am having buggy issues, like getting a notification that I have a message but then I cant access it, or when people jump pages in the shop, it disconnects. So for now its a 3 star, because I really like and appreciate the app but PLEASE FIX THE BUGS! Thank you!

Wild Horse Products
USA
Cirka en måned bruger appen
Shopify svarede 5. april 2022

Thank you so much for taking the time and for sharing such a detailed review! We're delighted to hear that our app has been helpful for your business and we appreciate the feedback. We will be happy to report these bugs to our development team. Thanks again! -Elias, Shopify Support

30. maj 2022

The app works well but on mobile devices the chat button covers the checkout button and the customers can not check out as they cant press the button. needs to be disabled at checkout

Laserworksuk
Storbritannien
Cirka en måned bruger appen
Shopify svarede 23. juni 2022

Thank you for getting in touch and letting us know about this. I believe an update was recently shipped that should fix this issue, so if you're still experiencing it please double check that your app is up-to-date to the latest version.

If you app is updated and the issue is still there, please contact our support team directly so we can take a closer look at this. You can reach out here: https://bit.ly/2AWw5VA. -Victor, Shopify Support

10. august 2022

This app is easy and it works. As suggestions for improvement: a) it would be helpful to be able to create folders for organizing chats
b) it would be helpful to have a filter that would let me see chats assigned to others.

Anchortex Corporation
USA
19 dage bruger appen
Shopify svarede 25. august 2022

Thank you for writing your review and it's great to hear that you've found Shopify Inbox to be useful and easy to use. We also appreciate you outlining what you'd like to see improved for the app, and I will be sure to pass your suggestions onto our app development team. -Victor, Shopify Support

13. december 2020

This is trash. Magically dropped off the store. Tried to reinstall, doesn't work. chat link takes you to a page asking you to load the app. What a load of sh1t.

MEINDL AUSTRALIA
Australien
Cirka en måned bruger appen
Shopify svarede 14. december 2020

Hello Meindl Australia, thank you very much for letting us know the app was not working for you.

I will follow up with a direct email to you and see if we can work together on this issue. I'm not sure what you mean by it dropping off the store, so hopefully you can provide some more details so I can troubleshoot for you. Thank you!

Best regards,
Veronica N.
Senior Support Specialist - Ping

15. marts 2022

Garbage garbage garbage. How can a $6 billion company have such a junk app. Constantly says disconnected. Constantly says message send failed. Messages disappear to nowhere with no way to look at them later. No way to click the customers name and see their orders. No way to copy their name or email to paste into shopify. It's just crazy. So why use it? There is no upside.

Advanced Metal Art
USA
Cirka en måned bruger appen
Shopify svarede 28. marts 2022

I am sorry to hear that you've had a negative experience using Shopify Inbox, but we nonetheless appreciate you sharing your feedback with us here. If you would be interested in receiving help for the issues you've experienced with the app, I'd encourage you to contact our support team directly who'll be able to help troubleshoot these problems for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support

18. august 2022

I love it it's so easy to use! And it works very well. Usefull and works well! To many more shopify integrations like this!

Schmidt-Nagel Canada
Canada
En dag bruger appen