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Well made application however cannot be useful in a multi-account setting...
Really unfortunate because if you manage several sites from your mobile you have to disconnect and reconnect, too long at the risk of losing the discussion.
Hey, there. Thanks for taking the time to leave a review for us on Shopify Inbox! We take all feedback regarding our products with the highest of importance, and greatly appreciate you taking the time to request a way for Inbox to integrate with multiple stores at once. I've gone ahead and passed this information to our Product Team so they can look into adding it in a future update. Thanks agai for your review! -Imogen, Shopify Support
I use this to receive text messages on my website. It would be nice if it had a spam blocker. There is quite a bit of spammer out there.
We appreciate you taking the time to write your review and sharing how you feel Shopify Inbox can improved. We are aware that spam messages are an issue for many merchants using the app and I will be sure to pass your comments onto our development team. -Victor, Shopify Support
So far the app is okay. I’m finding that there is a notable lag from customer message to notification…often 10-15 minutes has passed and the customer is no longer there. I’m worried this will start to cause a negative impression. Is there anything that can be done to improve the notification speed so that it’s instant?
Thank you for taking the time and bringing this to our attention. If you're experiencing a delay with the message notifications, then it looks like we’ll need to access your account in order to resolve the issue and determine whether it's an expected or unexpected behaviour. While we’re not able to provide account-specific support via the Shopify App Store at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log in to your account to create a support request. Cheers! -Elias, Shopify Support
Uso esta aplicación para responder dudas de los clientes, lo que desconozco es si puedo tener respuestas rápidas grabadas
Buena experiencia. Se nota que está hecha para una buena comunicación con el cliente/potencial cliente. Lo único que no encuentro aun es cómo archivar una conversación una vez que ha sido resuelta, pero estoy seguro que no he buscado bien.
Love this feature. Very helpful when speaking to customers and cuts down on the number of emails and calls. Also, the auto generated responses (and their suggested ones) have been fantastic. The email feature if not currently available also keeps us "in touch" with the customer offline.
Currently only available as an online chat tool, the auto-reply feature is useless, it's very imperfect. Important point, please don't use "document.write()", Google pagespeed insights tell me that this is slowing down my site, and I can't optimize it
Thank you for taking the time and sharing this feedback with us. We understand that you feel the auto-reply features can be further improved and Pagespeed Insights does not recommend using document.write as it is slowing down your site. We appreciate you for sharing these feedback and we'd be happy to share them with our Development team for future considerations. Cheers! -Elias, Shopify Support
Looking great idefinetly reccomend this app. You can easily interact with your potential customers..
good tool for customers to contact store owners
Se cierra la sesión muy seguido y no puedo ver los mensajes; tengo que chequear si está iniciada para no responder tarde algunos mensajes