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no funciona.
Not very happy with it. There's always a "delay". By the time a customer's message comes through to me, and I try to respond, they have left the store. Yesterday a customer kept messaging wanting a product. I answered her 3 times, with the direct link!! She kept asking, as if she wasn't getting my reply!!! This happens CONSTANTLY! I'm so frustrated an annoyed with this app! I can respond to a ...
Hi there, Rene's Creations Boutique.
Thank you for stopping by and sharing your experience.
We're sorry to hear you haven't had an ideal time navigating the app. I understand ...
This app simply doesn’t work. The worst part is that I thought it was working fine until this morning when I opened it up and there were all of a sudden dozens of unread conversations going back months. It looks like I’ve been receiving about 10% of my messages the whole time I’ve been using the app. I’m really horrified that all these customers have been ignored because this app didn’t A) notify ...
Thank you for writing your review and I am sorry to hear that you experienced this delay which caused you to miss messages from your customers. I would encourage you to ...
App does not open on my android phone, clients as asking questions and I am losing sales thanks to this very bad app. Much better pay for something else.
Hello Kyoui, thank you very much for letting us know you were having issues and please accept our apologies.
We have fixed many of the recent bugs on the phone app for ...
App is actually horrible. Ton of customer complaints. Can't customize it other than color. No options for name or email if no response. If you don't respond in X time, the customer leaves with no option to contact them afterward.
I'm not really sure why you're not listening to your customers, but this app is horrible. Have to install Ping, then KIT (which is awful, I don't need updates every day, all day), I don't always get notifications that a customer sent a message. When I do check the app and have a message, I have no idea who the customer is. Can't respond on desktop. Very annoyed. Will be looking elsewhere for ...
Hi Keepsakes by Ashley,
Thank you for your feedback and I'm sorry to hear you didn't have a good experience with Shopify Chat.
Kit is a free tool that is built into Shopify ...
We can't use this app in our shopify page. Customer can't send a message through this chat. Please update this app
Hello 公式キエルキン販売代理店 - KIERUKINSHOP FAMILE, thank you for reaching out!
I'm sorry to hear that you are having trouble setting up and using the app. I will reach out via email ...
When the Google crawling machines are indexing my website they are recognized as a new visitor (new IP address) and read the meta title with (1) in front, so my pages are indexed with (1) in front of the meta title. Not good!
Hi Venchi Chocolate USA,
Thank you for your feedback. Our developers were able to resolve the issue you were seeing, in which the (1) notification appeared before page titles ...
Needs PING app to work which is only available on Apple and not Android... ignoring a majority platform? BYE
Hi Flawless Vape Distro SA,
Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are ...
Not having desktop or android accessibility really limits the usefulness of this app. Let us know when it's available to a wider audience.
Hello Doc Hotties,
Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking about ...