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Great app but need more flexibility. Please add ability to add collections (not just products) and link to pages (instead of full URL) on shopify site within instant answers and when replying. Please also add ability to integrate chat in contact us page and as a link to pop open a chat box from anywhere (e.g. from product page) vs. just the static icon floating at the bottom of the page. Please allow more customization of the chat button including text / font / bold and outline color so for instance a black button shows up when over black because there is a white outline.
Hey there, Keytags. Thanks for taking the time to leave a review for Shopify Inbox, and thank you for all of the great feedback you've provided us here. You've shared some really solid ideas, so I'll gladly hand these requests off to our product team for their consideration. I can't comment on if these features will be added, but you can trust that the appropiate folks behind Inbox will be aware of what you've shared. Thanks again! -Imogen, Shopify Support
Super easy to set up and like the follow up emails. The custom messages (quick replies & instant answers) are great as we have a very niche business. It would be nice to see our visitors in real-time via Shopify Inbox (our previous chat app had this feature). Also, any way you can add a document upload? Currently, you only offer an image
I'm delighted to hear that you've found the Shopify Inbox app to be useful and that the custom messages have worked well for you. We appreciate you taking the time to share your feedback with us.
In terms of uploading documents or images to your Shopify Inbox messages, this is not possible at this time. I can however see why this would be useful and I will be sure to pass your request onto our development team for their consideration. Thank you for getting in touch. -Victor, Shopify Support
Lovely app. Easy to use and easy to install. I would like to see some more customisation options though. For example the 'Chat with us' bubble, I'd like to be able to customise this more. It also blocks the cookie policy banner which isn't great UX. The pop up window also isn't customisable, I.e I can't add background images, or make it more on brand. I'd also want to see some analytics. How many customers interacted with it? which FaQ is the most read? and so on. Otherwise, it's a basic app that seems to work well.
Hey, Kellyloves! Thanks so much for leaving us a review and providing some of your feedback. These are really valuable suggestions and I appreciate you taking the time to share these with us. I can definitely see how these would be helpful to have in the app, and I'll be sure to add them as feature requests for our development team to consider. Cheers! - Brie, Shopify Support
The inbox is a really easy to use on our Shopify store. I would give 5 stars but there is no email address to use to connect the inbox to the "contact us" and the doesn't seem to be a feature to integrate Meta messengers directly to Inbox even though I've seen this in online videos for Shopify Inbox.
easy to use
Sehr gute App. Man kann einfach und schnell mit den Kunden kommunizieren. Die Einrichtung war kinderleicht. Den Support habe ich einmal angeschrieben und mir wurde umgehend geantwortet. Den 5 Stern bekommt ihr, wenn man den Chat zu bestimmten Zeiten abstellen könnte.
Elle est pratique et facilite les échanges
Easy to use. I've made several tests pretending to be a customer, and it worked well. Had some troubles installing on my phone, ended with an app called PING - quite confusing. But now I receive all the customer messages, from Facebook Messanger and Shopify Chat, in one place.
Hello Patterns by Lucia, thank you very much for your feedback and review! Sorry you initially had some troubles, but glad you managed to sort it out - well done.
Yes, Shopify Ping which is free to use, is required to use Shopify Chat. It's like a big inbox on your phone, as you have figured out. Thank you for trying the app and hoping it leads to more sales for you!
Warmest regards,
Veronica N.
Ping Support
So far, I have found it helpful. Unfortunately the first few days it didn't load so now that it has I have apologized to those customers. I can already see how answering questions promptly will assist our sales. Many of those writing to us have items in their cart already and just need a bit more assistance.
Hi, great app! We have a question, is it possible to enable chat only on specific pages? For example just on the main screen. Thank you
Hi framesvision, thanks for leaving a review!
At this time, the Shopify chat widget is found on all pages and can't be customized to appear on specific pages. I will share your feedback for customizing the button location with our Developers.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping