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We switched from Drift to Inbox chat. Free and easy integration, but one major difference.
Inbox sends an email for each line in the chat. I find this quite absurd.
Please consolidate. Wait a minute and consolidate. I have a conversation with a visitor and I get 200 emails. It's absurd.
Maybe there is an option somewhere and I did not see it?
It's great that you receive an email and you can directly chat with customers in the chat box and as the business owner, this is great for our customers. THe issue that I have an Operations / Cust Care team who run Freshdesk and I would like to copy these enquiries into their system. At the moment we are cut and pasting the Shopify Inbox calls into Freshdesk. Can this be improved? Apart from that I'm very happy with the front end and I'm just setting up my typical Q & A automation.
Hey, there. Thanks so much for leaving a review and sharing this suggestion! We're delighted to hear that our app is working well for your customers, and we appreciate the feedback. We also understand that your business uses Freshdesk and you'd like to see some improvements towards integrating with customer relationship management (CRM) programs - we'd be happy to pass your suggestion along to our development team as a feature request for considerations with future releases or updates. Cheers! -Elias, Shopify Support
I really like the app, however, I only have 2 requests (improvements) as follows:
(01) In the mobile view of my store the app icon covers the shopping cart icon which makes the user experience very uneasy, the user can NOT easily click on the shopping cart, especially as a bilingual (English/Arabic "RTL") website, if I change the icon position from right to left, the same issue will happen in the English website as well, So my recommendation is to add a feature which allows us to disable the icon on the mobile view or change it's positioning at least.
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(02) I would love to manage which page of my website shall have the chat icon, as example I only want to have the chat icon (option) if my customers visit my contact page, not to have it on every page he/she visits on the website.
I wish you consider these 2 recommendations in your upcoming update if possible & thanks a lot for this great app
Globalement l'application est assez pratique. Le seul bémol c'est l'affichage de la liste de produit. Le nom des produits est tronqué, ce qui rend difficile la sélection de produit ayant un nom proche.
Easy to use and fast too. Love how it integrates well with Instagram. Interacting with customers in real time. I just hope the mobile app worked as well as the web app.
I think this is a great feature, the only thing I would really like is if you could have options to resize the box as it is huge on mobile view and big on desktop view. I am yet to see how customers are able to interact with the chat but so far it seems great.
En la prueba inicial estuvo bien. En las siguiente, haré una revisión con cualquier cliente. Gracias
It works really well, but it was a little tricky to work out why multiple staff were getting notifications. I worked out it's actually set via Staff Permissions in Shopify, so all good now.
Je l'ai installé hier et déjà beaucoup de contact avec ma (future) clientèle. Très contente de l'impacte. Je dois encore régler quelques petites choses, installer l'application sur mon téléphone et j'espère que tout ira bien. Quelques lenteurs hier soir, mais peut-être une exception. Merci !
Very happy with the app. The only thing I wish it could do is to easily create a new order from the app as opposed to having to log into the last order in Shopify.