Anmeldelser (6.132)

Samlet bedømmelse
4,7
Antal pr. bedømmelsesniveau
  • 79 % af bedømmelserne er på 5 stjerner
  • 14 % af bedømmelserne er på 4 stjerner
  • 3 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 3 % af bedømmelserne er på 1 stjerner
30. april 2022

it is ok really okay now stop asking me please so I can actually use it because this is starting to get tiresome! Zzzzzzzzzzzz

Larceys Smirky Jerky
Canada
Cirka et år bruger appen
15. november 2022

Great but EVERY DAY I have Nigerian scammers chatting with our team through the app and no way to stop them and more scammers than customers. You've got to do something about this annoying distraction or I'm switching!!

Six Scents
USA
Cirka et år bruger appen
Shopify svarede 30. december 2022

Hi there, Six Scents. Thanks for taking the time to leave us a review for Shopify Inbox. We're sorry to hear that you've been receiving spam messages through your Live Chat. ...

27. maj 2024

This may be a good app, I may be able to add that when I figure out how to use it. An app without detailed instructions is USELESS and I am shocked at the absolute lack of instruction for setup, bad navigation, and how customers are supposed to somehow just figure this out. This is true of my entire shopify experience but they are not alone, most providers today seem to think that developing a ...

Jennifer Hoffman
USA
11 måneder bruger appen
Redigeret 5. april 2023

I recently tried using Shopify Inbox, but unfortunately, my experience with the app was terrible. The app has potential to be useful for managing customer messages, but the frequent spam messages from Nigeria made it nearly impossible to use effectively.

I reached out to tech support multiple times for a resolution, but was disappointed to learn that there was no solution available. The only ...

Expressive DeZien
USA
Cirka et år bruger appen
Shopify svarede 2. april 2023

Hi, there. Thanks for leaving us a review for Shopify Inbox. We appreciate that you took the time to provide us with some feedback. At this time, there is no way to block ...

24. marts 2022

I expected more for this app. Somewhere along the line, i stopped getting notifications that there are new messages, and there were so many msgs just left there unanswered. It's so easy to not see the small grey numbers at the side of your screen! Very bad for business, i must have lost some sales just because of this app. Not to mention some replies won't go through at all.

The Art of Cross Stitch
Singapore
Cirka et år bruger appen
Shopify svarede 5. april 2022

Hey, there. Thank you for taking the time and bringing this to our attention. If you're experiencing an issue with the notification, then we'd recommend double-checking the ...

Redigeret 10. april 2023

It blocks the whole page and does not let the visitor exit. If they reload the page, it loads back up. This is a horrible experience.
got told by support to change the colour and icon when this is not the issue, (tried anyway)

Newlyn-pets
Storbritannien
Cirka et år bruger appen
Shopify svarede 14. april 2023

Hi, there. Thank you for providing this feedback. It sounds like there could be a technical issue occurring here. We recommend testing this is out on a freshly downloaded ...

14. april 2023

Annoying.
Every time there is a message it emails ALL admin personel.
Sure you can turn it off for everyone but you can't pick who gets the messages. So all or nothing. Chat support has yet to get back to me.
Frank

KetoneAid
USA
Cirka et år bruger appen
Shopify svarede 14. april 2023

Hi, there. Thank you so much for your valuable feedback! I do want to clarify that each staff member can adjust their own notifications for Shopify Inbox. Simply login and ...

Redigeret 11. november 2020

My biggest problem with this app is that you cannot turn it off after hours. You will have customers messaging you at all hours of the night. Only a small percentage of chat customers convert. Due to the high volume of messages I have been receiving 24 hours a day, I decided to remove the chat from my website. However, when I removed the app properly, the Chat icon did not disappear from the ...

Willow Lane Hat Co.
USA
Cirka et år bruger appen
Shopify svarede 10. november 2020

Hello Willow Lane Hat Co., thank you very much for your honest feedback and review.

Sorry you did not have a great experience with Shopify support. I see your issue was ...

10. maj 2024

I cannot delete conversation history. I cannot believe that. This is a really basic feature. Every message app has this except shopify. I have tried to contact developers several times but nothing happened. They don't care about privacy issues. I don't expect they will fix this soon.

BANG 행정사사무소
Sydkorea
11 måneder bruger appen
Shopify svarede 13. maj 2024

Thank you for taking the time and sharing this review. We'd be happy to share your feedback with our Development team. However, it does take time for new features to be ...

29. december 2021

This app is adding (1) in all titles of stores for years and they're not solving it. I've seen it also in other stores using this which affects SEO.

Frontrow
Filippinerne
Cirka et år bruger appen
Shopify svarede 11. januar 2022

We appreciate you letting us know that you have been experiencing this issue here in your review. Our developers are aware of this problem and have made a change on our end ...