Shopify Inbox

E' gratis e ti arriva la notifica via email quando ricevi una richiesta.

Es hilft uns, die Anfragen von Kunden rechtzeitig zu erhalten und zu reagieren.

It has worked really well. It does seem to struggle with attachments.

No Inbox não foi possível encontrar um modo de edição dos textos existentes onde esta NOME, SOBRE NOME e EMAIL (sem opção de adicionar WhatsApp ou Numero de telefone para cliente deixar registrado no formulário e falta um campo de texto para se deixar registrado o problema do cliente fora as sugestões existente) de forma automática

user-friendly interface for conversation with customers

GlobelGallery

The app is good but we need a way to download our entire Interactions/Conversations (i.e. Chat Threads) with each customer.

I just had a difficult customer. I need to present and defend my case to third parties (Bank).

As things are right now with Shopify Inbox, the only way to do it is by screenshooting everything screen by screen. This is impossible, inconvenient, unmanageable if the chat thread is long.

Please do something about it !

iT'S TIMELY AND EASY TO USE

This is generally a decent chat app that seamlessly integrates with their own Shopify ecosystem. The one thing I would improve is the push capabilities because when I've read/responded to a message on my iPhone, for instance, I don't want to still see an unread message on my iPad and/or Mac (without needing to enter said message to make it refresh).

The biggest bummer was when they discontinued iMessage support, which is what the majority of my customers used to contact me with (since I make accessories for the Apple ecosystem). I understand that iMessage changed their terms of service and had different requirements to use iMessage for Business, but I wished that Shopify just adhered to the new requirements and kept this working because it's a better platform to chat with customers on (via the Shopify Inbox integration). The reason is because if it's just via the website, if the customer closed the website, the response doesn't get to them (unless they leave an email address, which many don't). With iMessage for Business, it'll reach their inbox regardless of time zones and they'll eventually read it (and the same on our side). Since e-commerce is global, I can't always be awake and monitoring the chat app in case someone halfway around the world has a question.

At the present time I have only used it one time, so don't have a opion either way yet. But it looks like I will like it going forward.

It is easy to use and to navigate and use