Rezensionen (6.113)

Gesamtbewertung
4,7
Anzahl pro Bewertungsstufe
  • 79 % der Bewertungen sind 5 Sterne
  • 14 % der Bewertungen sind 4 Sterne
  • 3 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 3 % der Bewertungen sind 1 Sterne
13. Februar 2025

Very helpful, always considerate

All About Sewing
Kanada
11 monate mit der App
28. November 2024

Works well for our store

Ripper Online
Australien
Etwa 3 jahre mit der App
14. Februar 2025

Easy to use and a lot of features

Vapes Bar
Vereinigtes Königreich
2 monate mit der App
13. Februar 2025

We just made the switch over to inbox, and while you can set hours for chat, it doesn't mean anything apparently because it still sends push notifications to your phone even at 2am, outside of the hours set in the app settings. Super annoying. Seems like a pretty basic issue that should be figured out.

Rave Off Road
Vereinigte Staaten
8 tage mit der App
14. November 2024

It is a little confusing when I keep seeing old messages. There's got to be a way where you can ask if the conversation is over for ever, or not...

The Room Surf & Skate Shop
Vereinigte Staaten
Mehr als 3 jahre mit der App
Shopify hat geantwortet 18. November 2024

Thanks for sharing your feedback.

To help keep your inbox decluttered, you can try closing conversations when you feel the conversation is over. This will move the conversation under the Closed tab and keep the Open tab cleaner. The customer is not notified of you closing a conversation as it just for management on your side. If the customer continues a conversation you had closed, it will automatically be moved back into Open.

You can close a conversation by clicking the dotted line circle on the left of each conversation under Open or clicking the "..." button > "Close conversation".

We do not currently have an easy way to confirm with the customer if the conversation is over forever, which may be the feature you are suggesting. Feel free to reach out to us at inbox@shopify.com with more details about what you would be looking for and we can share your idea with the product team. Thanks!

- Shopify Inbox Team

12. November 2024

App is easy to use and a good way to manage communication with customers.

TruckFridge Shop
Vereinigte Staaten
Mehr als 2 jahre mit der App
22. Oktober 2024

Unfortunately Shopify deleted some links in my store without asking permission then they closed the chat and failed me after being on the chat for hrs the close the chat again. It was Shopify mistake. Now escalation has occurred and they won't fix the issue, furthermore, they requested for me to reload again the information which I paid to begin with 5 yrs ago. This matter needs to be addressed as I do not know how to do this. There Isn't telephone support just chat the website company has failed me. Again I'm giving a 3 stars because the beginning was great but now it's really difficult to deal with getting escalations handle at all. My website looks unpolished and unprofessional until they help.

Seaside Candle Company
Vereinigte Staaten
Fast 4 jahre mit der App
12. Januar 2025

I love it! It works great. No issues

Cosy Home Decor & More
Vereinigte Staaten
11 monate mit der App
10. Februar 2025

Très intuitif et très pratique pour les clients qui veulent avoir une réponse rapide plutôt que de passer par un mail. Cependant certains pensent que c'est une IA et se déchainent un peu sur la messagerie .. N'y aurait-il pas possibilité d'avoir une bannière pour leur expliquer quand ils arrivent sur la messagerie ? Sinon application au top je compte bien la garder !

PatissArts
Frankreich
2 monate mit der App
6. Januar 2025

this app is nice and keeps me connected with customers quickly.

Badlands Off Road Park
Vereinigte Staaten
Etwa ein monat mit der App