Rezensionen (6.090)

Gesamtbewertung
4,7
Anzahl pro Bewertungsstufe
  • 79 % der Bewertungen sind 5 Sterne
  • 14 % der Bewertungen sind 4 Sterne
  • 3 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 3 % der Bewertungen sind 1 Sterne
16. August 2021

how do u delete this app? i didnt ask for this to auto intergrate on my site. terrible. someone please help

Viral Media Boost
Vereinigte Staaten
4 monate mit der App
20. August 2019

At the moment this app is just not worth using.

1.) You cannot customise the chat bubble. (So you can say 'Need help - Click here' for example.)
2.) It seems to be very delayed. A customer asks a question, the ping app takes a few seconds, then when you reply it doesn't instantly go back to the customer.
3.) No Desktop support - Whilst you can use Ping App on iPhone it would be better for our ...

Editors Keys
Vereinigtes Königreich
4 monate mit der App
Shopify hat geantwortet 21. August 2019

Hello Editors Keys,
This is all great feedback, and rest assured that the team is paying close attention to these feature requests and frustrations about the current ...

17. Juni 2023

it is a spam magnet!! get it if you want to be inundated with nigerian digial marketers every hour of the rest of your life

DecksyDesigns
Australien
4 monate mit der App
Shopify hat geantwortet 20. Juni 2023

Hi, there. We appreciate you reaching out and sharing your experience. Earlier last month, our development team enabled hCaptcha to Shopify Inbox to help reduce spam and ...

26. September 2019

Terrible and app only for iphone? nah...see ya i would give 0 stars if i could absolutely terrible app

PinkieStuffShop
Spanien
4 monate mit der App
Shopify hat geantwortet 22. April 2020

We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's ...

16. März 2022

Astounded by how glitchy this is. Goes down at least 6 times a day, often for prolonged periods. Chatbox conversations interrupted with customers at mid stream. Incredible damaging to customers' perception of customer service and most certainly eliminates trust. The concept, when it works if fabulous. In practice, whoever rolled this out before it was ever ready for public consumption should be ...

NICOBLU
Vereinigte Staaten
3 monate mit der App
Shopify hat geantwortet 31. März 2022

Thanks for your feedback. I am sorry to hear that you've had a negative experience using Shopify Inbox. I'd encourage you to contact our support team directly who'll be able ...

11. September 2020

I have to uninstall it and install it over and over again every time I want to open it to reply to a customer. Till I do all that, a customer is gone.

Ploocy
Serbien
3 monate mit der App
Shopify hat geantwortet 21. September 2020

Hello Ploocy, thank you for your feedback! Our apologies for the issues having to install repeatedly. We have a fix now for the recent bugs in the app, please update to ...

Bearbeitet am 1. August 2020

How to get rid of that awful message Leave a number and we'll text you back as soon as we're available (an email address works too)." ahh

Underworld Laboratory
Tschechien
3 monate mit der App
Shopify hat geantwortet 11. September 2020

Hi Underworld Laboratory,

Thank you for your feedback. At the moment there is no way to remove that banner in Shopify Chat.

Since Shopify Chat is a live chat feature, and we ...

11. Oktober 2023

i am getting issue for speedtest for this plugin is there any solution ?
if it causing the trouble why should we use this plugin ?
For users on slow connections, external scripts dynamically injected via document.write() can delay page load by tens of seconds. Learn how to avoid document.write().
Source
Shopify Hosting
https://cdn.shopify.com/shopifycloud/shopify_chat/storefront/shopifyChatV1.js? ...

PurchaseWithUs
Pakistan
3 monate mit der App
Shopify hat geantwortet 13. Oktober 2023

Hi, there. Thank you for your review of Inbox. We have no additional reports of wide spread store slowdowns due to using the official Shopify Inbox App. If you believe that ...

16. August 2019

This chat ONLY work for apple users if you have costumers using android or windows then this app is not for you.

UNIQ Uniformes
Mexiko
3 monate mit der App
Shopify hat geantwortet 19. August 2019

Hello UNIQ Uniformes,
Thank you for your feedback, and I'm sorry that you are frustrated about some limitations of Shopify Chat. To be clear - customers visiting your store ...

15. Oktober 2019

Would like to use this app, so anyone can contact me via live chat, but probably going to have to go back to FB messenger.

My biggest complaint is that the Ping app is working terribly. The last several times I've gotten messages, I go to respond and the app blacks out and shuts down. I can't enter a response without deleting and re-installing the app. By that time, the customer has already left ...

NebraskaBison.com
Vereinigte Staaten
2 monate mit der App
Shopify hat geantwortet 16. Oktober 2019

Hello NebraskaBison.com,
Thanks for taking the time to write a review, we appreciate your feedback.

We have released an update to Ping (v 1.7.3) that fixes the issue that ...