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how do u delete this app? i didnt ask for this to auto intergrate on my site. terrible. someone please help
At the moment this app is just not worth using.
1.) You cannot customise the chat bubble. (So you can say 'Need help - Click here' for example.)
2.) It seems to be very delayed. A customer asks a question, the ping app takes a few seconds, then when you reply it doesn't instantly go back to the customer.
3.) No Desktop support - Whilst you can use Ping App on iPhone it would be better for our ...
Hello Editors Keys,
This is all great feedback, and rest assured that the team is paying close attention to these feature requests and frustrations about the current ...
it is a spam magnet!! get it if you want to be inundated with nigerian digial marketers every hour of the rest of your life
Hi, there. We appreciate you reaching out and sharing your experience. Earlier last month, our development team enabled hCaptcha to Shopify Inbox to help reduce spam and ...
Terrible and app only for iphone? nah...see ya i would give 0 stars if i could absolutely terrible app
We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's ...
Astounded by how glitchy this is. Goes down at least 6 times a day, often for prolonged periods. Chatbox conversations interrupted with customers at mid stream. Incredible damaging to customers' perception of customer service and most certainly eliminates trust. The concept, when it works if fabulous. In practice, whoever rolled this out before it was ever ready for public consumption should be ...
Thanks for your feedback. I am sorry to hear that you've had a negative experience using Shopify Inbox. I'd encourage you to contact our support team directly who'll be able ...
I have to uninstall it and install it over and over again every time I want to open it to reply to a customer. Till I do all that, a customer is gone.
Hello Ploocy, thank you for your feedback! Our apologies for the issues having to install repeatedly. We have a fix now for the recent bugs in the app, please update to ...
How to get rid of that awful message Leave a number and we'll text you back as soon as we're available (an email address works too)." ahh
Hi Underworld Laboratory,
Thank you for your feedback. At the moment there is no way to remove that banner in Shopify Chat.
Since Shopify Chat is a live chat feature, and we ...
i am getting issue for speedtest for this plugin is there any solution ?
if it causing the trouble why should we use this plugin ?
For users on slow connections, external scripts dynamically injected via document.write() can delay page load by tens of seconds. Learn how to avoid document.write().
Source
Shopify Hosting
https://cdn.shopify.com/shopifycloud/shopify_chat/storefront/shopifyChatV1.js? ...
Hi, there. Thank you for your review of Inbox. We have no additional reports of wide spread store slowdowns due to using the official Shopify Inbox App. If you believe that ...
This chat ONLY work for apple users if you have costumers using android or windows then this app is not for you.
Hello UNIQ Uniformes,
Thank you for your feedback, and I'm sorry that you are frustrated about some limitations of Shopify Chat. To be clear - customers visiting your store ...
Would like to use this app, so anyone can contact me via live chat, but probably going to have to go back to FB messenger.
My biggest complaint is that the Ping app is working terribly. The last several times I've gotten messages, I go to respond and the app blacks out and shuts down. I can't enter a response without deleting and re-installing the app. By that time, the customer has already left ...
Hello NebraskaBison.com,
Thanks for taking the time to write a review, we appreciate your feedback.
We have released an update to Ping (v 1.7.3) that fixes the issue that ...