Rezensionen (6.121)

Gesamtbewertung
4,7
Anzahl pro Bewertungsstufe
  • 79 % der Bewertungen sind 5 Sterne
  • 14 % der Bewertungen sind 4 Sterne
  • 3 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 3 % der Bewertungen sind 1 Sterne
29. November 2022

This app is not elegant. Would require you keep someone on staff 24/7.
You lose the option to be able send necessary items like return shipping labels, because PDF is not a valid attachment. Prospects ask anything that pop's in their head. AND , I receive a notice of request in my email but can't respond without going into an app. Does not work on my phone, because I don't access full shopify on ...

Portolano Canada
Kanada
4 tage mit der App
Shopify hat geantwortet 15. Januar 2023

Thank you for taking the time and writing this review. We greatly appreciate your feedback and we can see how being able to add attachments, such as PDFs, can be beneficial ...

20. April 2023

I don't really know how Scammers have figured out the brand new shop I literally just opened 3 days ago and it is set to private I haven't even added a product yet and I keep getting scammers all in my inbox like crazy. I'm not able to report them either, every single other app that has a messaging system has a report button. This is a problem and it needs to be fixed ASAP

Secretcatcandles
Vereinigte Staaten
2 tage mit der App
Shopify hat geantwortet 20. April 2023

Hi there, Secretcatcandles.

Thanks for taking the time to provide your feedback. We apologize that your experience with the app hasn't been optimal. To address the issue you ...

23. Juli 2021

It's currently impossible to delete or mark conversations as inactive from the desktop web based version. You will have to download their mobile app in order to do this. How this was published without such a feature for desktop users is baffling to me. Yes, I understand there is a work around but no one runs their full time business from their phone only. And no one who manages a large amount of ...

Exotic Wings and Pet Things
Kanada
2 tage mit der App
24. Juli 2021

Hi,
We would give a 0 star If we could.
We never added the app on our store and we just received an email saying that a message is waiting via this app. After login, we realize that the app is available and running.
Unable to remove it now. Please could you remove it ASAP. Thanks.

TahitiLife
Französisch-Polynesien
Ein tag mit der App
12. November 2021

Works to chat with someone online but won't send email reply when they are offline. I kept thinking I was emailing them and wondering why I wasn't getting responses. Then tested it on one of my email addresses and never got a reply. Tried fixing it with Shopify Chat Support and they didn't know what to do either. Just uninstalling for now so that I don't disappoint customers when they don't see ...

Treasures From Jennifer
Vereinigte Staaten
Etwa 20 stunden mit der App
Shopify hat geantwortet 22. November 2021

I'm sorry to hear that you've had this issue but thank you for notifying us about it here. I just tested this on my own store and after sending a message as a customer via ...

13. Oktober 2021

I downloaded this app. It’s on my website. But the widget is not where I want it to be, and I can’t customize it or uninstall it because it’s not in my apps list. I keep getting “reload page” errors messages. I like that it has an app, though.

Quirky Baby LLC
Vereinigte Staaten
Etwa 18 stunden mit der App
Shopify hat geantwortet 20. Oktober 2021

Hey, there. Thank you for taking the time and sharing this feedback. While the Shopify Inbox doesn't appear in the Apps list after installation, it does appear as one of your ...

29. Dezember 2023

No funciona, es una app inutil!!!!

Frikopolis
Brasilien
Etwa 12 stunden mit der App
18. August 2019

I tried to install this app and then discovered it was only for ios and required an Apple app even on my side. Really sad to not be able to use this Shopify product for my business. I was quite excited when I first saw it was available.

Ruthie's Rack
Vereinigte Staaten
Etwa 6 stunden mit der App
Shopify hat geantwortet 19. August 2019

Hello Ruthie's Rack,
Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking ...

Bearbeitet am 6. Februar 2021

The App doesn't work for users in Europe, because the chat button physically collides with the buttons of Shopify's Customer Privacy Banner (mandatory for EU shops) which renders it useless. There should be an option which allows to create a vertical offset in order to place it at a working position.
Also, when changing the language the button won't resize and displays a chopped off text.

MIRAI
Deutschland
Etwa 5 stunden mit der App
Shopify hat geantwortet 12. Februar 2021

Hello MIRAI, Thank you for your honest review and detailed feedback!

We take your feedback regarding button placement seriously and I will be sharing this with our ...

6. Juli 2020

This app really is badly made. Lots of 'American' phrases in the text that can't be edited (you should at least be able to edit the button text! but you can't). Very poor for a Shopify official app.

Nice Things by Helena
Vereinigtes Königreich
Etwa 4 stunden mit der App
Shopify hat geantwortet 11. September 2020

Hi Nice Things by Helena,

I'm sorry to hear you're not having a good experience with Shopify Chat currently.

Shopify Chat's button text will automatically translate to ...