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This shopify inbox help us organize all the messages in location. Keep the good work on this and thank you.
There are a lot of negative reviews about this app, but I've been using it for a couple of years and really like it. It has improved a lot over that period. It used to be that messages could get lost, but that's not the case anymore. You can see if a customer is still online and if they're not the replies are sent by email. IOS users get the replies via Apple Chat (if you set that up). Ideally, I'd like the option to be able to hide the icon and instead link to chat, e.g. from a contact-us page or in a menu, but otherwise it works for us. Great app for no additional cost.
Thank you for providing your review and for letting us know how you were finding Shopify Inbox, and I'm delighted to hear that it's been of use to you! I can appreciate why hiding the icon would be better for you and I will pass that information on to our development team. Thanks again and we greatly appreciate your feedback. -Victor, Shopify Support
Recibo los mensajes y es fácil de navegar, tiene buen diseño, está bien, garcias, es útil para que los clientes resulevan dudas
Hey its an awesome super simple APP ... slightly limited be awesome to have the ability to add another 2-3 auto questions but otherwise zero complaints savvytouch.com
Riktigt bra sätt att ha kontakt med kunderna.
Fungerar väldigt bra och stabilt.
Ger ett professionell intryck för kunden.
Je trouve cette application vraiment bien pour le service client. On peut répondre aux messages très rapidement.
Now that Facebook and Instagram are no longer integrated, we need to look for another app. This app had potential, but now sadly is slightly better than useless
Hi there! Thank you for sharing your feedback. Currently, the Facebook & Instagram Messenger Channel is no longer supported by Shopify Inbox. However, customers can still initiate conversations while browsing your online store and through the Shop chat on the Shop App. -Mac, Shopify Support
Great but EVERY DAY I have Nigerian scammers chatting with our team through the app and no way to stop them and more scammers than customers. You've got to do something about this annoying distraction or I'm switching!!
Hi there, Six Scents. Thanks for taking the time to leave us a review for Shopify Inbox. We're sorry to hear that you've been receiving spam messages through your Live Chat. This is an issue with many live chatting programs out there (even our support team gets loads of spam messaging everyday), so having tools in place to help mitigate the impact of this spam is important. A tool such as a spam filter has long been requested, so I'm happy to pass your review here to the Inbox Team to serve as another example of why such a filter would be valuable. For now, when these spam messages come in, you can click the red '!' that appears in the top right of the chat to block the user and prevent them from reaching out again. -Imogen, Shopify Support
Kind of a great app. It just lacks customization to make it more branded, and also the customization to hide it on some website pages. Would be great for messages coming from IG if we could see their profile picture and a quick link to access they profile, so we don't confuse different users.
Hi there! I can appreciate why having greater control of where the chat box appears, and why having more customization of branding would be helpful, so I will be sure to submit your suggestions to our development team. Thank you for taking the time to write your review and provide your suggestions, and I'm glad to hear that you've enjoyed using the app thus far! -Victor, Shopify Support
This is a good idea, but as someone who has 4 stores, it's impossible to use this. I need to be able to access all from same place.