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User-friendly. Very Nice app to communicate. I integrated it wit Instagram and Facebook in few easy steps.
this inbox feature is good by mobile app of shopify inbox is not working kindly check your mobile app
Thank you for getting in touch and writing your review, and I am glad to hear that you've found Shopify Inbox to be useful so far. In terms of the issue you're having, I would recommend contacting our support team directly so we can look into this for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support
I would like Shopify Chat to be able to present my photograph and show my name the same way as Drift does it. So that the conversation is more personal.
Hello orgamix.life, thank you very much for your feedback and review! I like the idea of personalizing the chat app, however something to note, the Shopify Chat app is already on your website, so it is definitely showing your brand, but just not your personal name.
I'll put that idea to our product developers, along with the ability to share photos and images. Thank you very much!
All the best success,
Veronica N.
Ping Support
Fix the (1) Google issue, how hard is this as it is delveoped by Shopify. Other than that it is a decent app
I can appreciate your frustration with this issue and thank you for reaching out about it here. Our development team is aware of the issue and has been working on implementing a fix from our end. We believe the issue should resolve itself before long, but in the meantime, you can ask Google to recrawl your site to help speed this process up: https://bit.ly/3HUjHT9. -Victor, Shopify Support
The app is light, manageable on different devices, but most of the time it has hiccups or it doesn't work at all. Pity: it could be a real asset!
Thanks so much for this review. Can you tell me more about these "hic-cups"? If this is ongoing, I would advise reaching out to our live support so they can troubleshoot this for you. -Ivy, Shopify Support
The features seem good. However, I did not get any pop up messages with alert sounds on my mobile, which resulted in delay in response to customers. Is there a way to reolve or set up that I did not see. Help required.
Thank you for taking the time and sharing this review! While receiving new messages through mobile notifications can vary depending on your device as suggested on our guide (https://bit.ly/37W2VGK), we'd be happy to pass your feedback to our development team so they can continue to explore ways on improving the mobile notifications for Shopify Inbox.
That being said, if you're looking for real-time notifications, then we'd recommend using the desktop notifications (https://bit.ly/3DyLxDv) feature for the time being. Cheers! -Elias, Shopify Support
Nem at sætte op og nem at bruge både på computeren og mobilen. Efter jeg har sat chatten op, så sker de fleste af mine henvendelser denne vej igennem
The app automatically vanishes from the store and then have to download again, can this be fixed?
Overall a good experience but some issues
simples e facil de mexer
The chat feature worked very well for me. I was able to get a new customer to order easily, and some of the features of sending products and orders directly in the chat window came in handy.
However, without the ability to schedule active hours, have multiple users, and use a desktop client, I found that the tool becomes unusable for our needs. Add those features in and I would become a user again.