Rezensionen (4.812)

Gesamtbewertung
4,8
Anzahl pro Bewertungsstufe
  • 78 % der Bewertungen sind 5 Sterne
  • 14 % der Bewertungen sind 4 Sterne
  • 4 % der Bewertungen sind 3 Sterne
  • 2 % der Bewertungen sind 2 Sterne
  • 3 % der Bewertungen sind 1 Sterne
2. Januar 2021

Can't set opening hours and the notification does not work every times. better just when its closed let costumers write email right away or send on Messenger

Ledimporten
Schweden
3 monate mit der App
Shopify hat geantwortet 1. Februar 2021

Hi Ledimporten,

Thanks for taking the time to submit feedback and a review!

Currently, only iOS users are able to set hours of availability within the Shopify Ping app for Shopify Chat. We understand how this is an important feature for merchants and our developers are working this feature on Android and Web/desktop. I don't have an exact date for when this feature will be available on Android. But keep an eye out for app updates!

If you have any questions issues or additional feedback, please feel free to reach us at ping@shopify.com. We continually work towards making Shopify Chat a better app and rely on your feedback!

Thanks again,


Ruby C.

Senior Support Specialist - Ping

25. November 2022

This allows me to help customers in real time and keep people from leaving the site because they have a question about our products. It also allows me to see themes and better work my website to help make information more clear for my customers.

rnnr
Vereinigte Staaten
3 tage mit der App
27. Juni 2022

je ne trouve plus le lien sur la pannel admin pour acceder a shopify inbox ? Depuis le nouveau lifting ila disparu et introuvable dans les onglets

drawinside
Frankreich
3 monate mit der App
7. November 2022

I wish shopify inbox could be on the same page as my admin page and it wouldn't take me to another window

ZUNJOU
Vereinigte Staaten
Etwa 2 monate mit der App
Shopify hat geantwortet 29. Dezember 2022

Hey there, ZUNJOU. Thank you for taking the time to leave a review for Inbox! We appreciate the feedback you've provided us here in relation to how the app opens a new tab. I'm happy to let you know that I've passed your feedback along to the Inbox Team so they can consider adding this sort of functionality in a future update. I can't comment on what may happen from passing along your feedback, but you can feel confident in knowing that the team has seen your suggestion. Thanks again! -Imogen, Shopify Support

1. März 2022

This application is bare bones and desperately needs more interaction options such as requiring a phone number and/or spam detection.

Nokel Technology
Australien
3 monate mit der App
Shopify hat geantwortet 17. März 2022

Thank you for taking the time and sharing the suggestions! We can see how having more interaction options, the ability to capture phone numbers, and spam detection can be useful features for our merchants and we'd be happy to pass this along to our development team. Thanks again! -Elias, Shopify Support

3. Oktober 2022

Pros: great integration with shopify. Customer info at finger tips. Cons: It needs more features: Provide email support, so that we can use the same tool for chat and email support. Provide levels of instant responses, so that we can have more of them available in a categorized way, allow customers to easily upload attachments. Better options styling and layout options to help avoid overlapping with cart page buttons.

SabersPro
Vereinigte Staaten
Etwa ein monat mit der App
Shopify hat geantwortet 31. Oktober 2022

Thanks so much for taking the time to share your feedback here! I'll be sure to pass all of your feature requests on to our development team. Take care! - Brie, Shopify Support

20. März 2023

It blocks the whole page and does not let the visitor exit. If they reload the page, it loads back up. This is a horrible experience.

MANIMAL
Vereinigte Staaten
3 monate mit der App
Shopify hat geantwortet 22. März 2023

Hey there, thanks for taking the time to write a review. When you open the chat by selecting the icon on the online store - you can also select the application icon once again to close the chat. With that being said, the application should still allow you to still select items on the online store. If you are experiencing issues with the application blocking the page, I would suggest reaching out to our live support to have a further look into your online store and application: https://bit.ly/2AWw5VA.

3. Juni 2022

So far, I am really loving this application. It is so nice to see my messages in one place! I also find it convenient that I can see when I have messages whenever I log into Shopify.

Jesus-All-Day
Vereinigte Staaten
3 tage mit der App
8. November 2022

like the way that all messages are held in one place, much easier to handle. Very slick indeed. Also good for customers to message us.

Kool4School
Deutschland
3 tage mit der App
1. Februar 2021

I love this app. It's great that I can chat using the app and my customers receive messages as texts once they are offline. I would give this 5 stars if I could change the prompts. "Check order status" is not relevant to my customers and confuses them. Pls change the coding to allow shop owners to add different conversation starters.

Plant Gather
Kanada
3 monate mit der App
Shopify hat geantwortet 10. Februar 2021

Hello Plant Gather, thank you for your thoughtful review and feedback!

I'm so glad that you are loving the app so far! And, find it convenient to communicate with customers. Being able to enable/disable the automated order look-up feature along with adding additional automated flows is a great suggestion! I will be sharing this feedback with our Developers.

If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Thanks again,
Ruby C.
Senior Support Specialist - Ping