Rezensionen (4.745)

Gesamtbewertung
4,8
Anzahl pro Bewertungsstufe
  • 78 % der Bewertungen sind 5 Sterne
  • 14 % der Bewertungen sind 4 Sterne
  • 4 % der Bewertungen sind 3 Sterne
  • 2 % der Bewertungen sind 2 Sterne
  • 3 % der Bewertungen sind 1 Sterne
24. Februar 2021

It's awesome. Thanks for adding this, Shopify! Hoping to see much higher conversion rates with this chat enabled on our store.

Dormi
Vereinigte Staaten
17 tage mit der App
Shopify hat geantwortet 26. Februar 2021

Hello Dormi, thank you for the awesome review!

So glad to hear that you chose Shopify Chat app to establish connections with your clients. I hope this leads to increased conversations and conversions.

If you ever need help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

All the best,

Ruby C.
Senior Support Specialist - Ping

22. August 2021

Can not change the language. Can not delete sections. Can not customize for convenience.
Why lunch a product that is not ready!?

פריקפוא
Israel
17 tage mit der App
16. Februar 2022

Fast, and I can give customers answers straight away. Saves time to answer than email. A great way to connect!

JOCKMAIL
Australien
17 tage mit der App
2. März 2022

Really good app - not just for messaging with customers but also the FAQs and quick answers. Just hope that promised Instagram link works well.
One request is that variants can be linked to from the app linked to the generic product type isn't good enough.

76 Projects
Vereinigtes Königreich
17 tage mit der App
Shopify hat geantwortet 17. März 2022

We're delighted to hear how you feel about our app! We can definitely see that linking variants or having product identifiers can be an improvement, and we'd be happy to pass this request to our developers. Thank you for taking the time and sharing this feedback! -Elias, Shopify Support

Bearbeitet am 10. August 2022

The app is fantastic however the only downside is the tracking details lack information. It just tells you that the order is either fullfilled or unfulfilled which is insufficient for clients.

Koolkrew
Vereinigtes Königreich
17 tage mit der App
19. Dezember 2019

It has great potential but it's very undercooked at the moment. Laks many essential features such as the page the user currently on, their cart items, etc.

Black Alice Lingerie
Vereinigtes Königreich
17 tage mit der App
Shopify hat geantwortet 22. April 2020

Hello and thank you for your feedback. We have added the feature that shows you what page your store visitor is on when they send you a message. You will now see this info at the top of the conversation view.

10. Mai 2022

Funktioniert alles gut, bin sehr zufrieden. Einfache Handhabung, schneller Kundenkontakt. Man kann schnell helfen, eingreifen oder Bilder senden. Vielen Dank

100Farbspiele
Deutschland
16 tage mit der App
10. Mai 2022

I've received five messages to date. To my knowledge the app is working. I need more time to give a better review.

Dobson Products
Vereinigte Staaten
16 tage mit der App
31. August 2020

I like how it ties together messages from different places - BUT the dealbreaker is there's no field for the customer to enter their email address. So if I don't respond IMMEDIATELY to a text, the customer browses off my site and there's no way to reach them again. Really strange execution for an app that's supposed to help customers get answers.

PocoPet Ultralight Dog Carrier
Vereinigte Staaten
16 tage mit der App
Shopify hat geantwortet 11. September 2020

Hi PocoPet Ultralight Dog Carrier,

Thank you for your feedback!

Our team has recently added a feature into Shopify Chat that prompts all visitors to leave either an email address or a phone number in case you're not able to respond to them in time.

Currently Shopify Chat will only recognize North American phone numbers, but if the buyer leaves an email address Shopify Chat will look through the 'Customers' section of your Shopify Admin for a match. If it matches the email address or phone number to an existing customer it will replace the buyer's placeholder title in Ping with their name, number or email address (depending on what's listed in the customer record in Shopify). If it can't match them to an existing customer it will create a new customer record in Shopify for them instead. :)

If you have any other questions or feedback please don't hesitate to reach out to our team at ping@shopify.com

Take care,
Ellis from Ping and Kit Support.

15. April 2022

The app allows for real-time interaction that increases profit by allowing us to react to customers' requests and have them increase the order

Valley Direct Foods
Kanada
16 tage mit der App