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Really excited this is being offered now! It's working well so far. I love that pulls in the customer's profile and order data and saves notes to their profile!
todo bien me parece, es amigable y facil de escribir y recibir, ojala haya mas fucniones asi gratis en el futuro
Hello Eurotruck Mexico, Thanks for the 5-star review!
So glad to hear that you find the app easy to use. Keep the Ping app up to date for the newest features and releases. If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Can not change the language. Can not delete sections. Can not customize for convenience.
Why lunch a product that is not ready!?
Guys, why every 2-3 days I need to re-activate on visible the widget? Do we need to check this on a daily basis? At least write that in the app description.
And what is even worse is that you do not even care about what we are saying here. I was expecting that somebody will jump on this issue and fix it. But no, again every 3-4 days I have to check and re-activate the widget. Very professional, indeed.
I like how it ties together messages from different places - BUT the dealbreaker is there's no field for the customer to enter their email address. So if I don't respond IMMEDIATELY to a text, the customer browses off my site and there's no way to reach them again. Really strange execution for an app that's supposed to help customers get answers.
Hi PocoPet Ultralight Dog Carrier,
Thank you for your feedback!
Our team has recently added a feature into Shopify Chat that prompts all visitors to leave either an email address or a phone number in case you're not able to respond to them in time.
Currently Shopify Chat will only recognize North American phone numbers, but if the buyer leaves an email address Shopify Chat will look through the 'Customers' section of your Shopify Admin for a match. If it matches the email address or phone number to an existing customer it will replace the buyer's placeholder title in Ping with their name, number or email address (depending on what's listed in the customer record in Shopify). If it can't match them to an existing customer it will create a new customer record in Shopify for them instead. :)
If you have any other questions or feedback please don't hesitate to reach out to our team at ping@shopify.com
Take care,
Ellis from Ping and Kit Support.
I've seen a HUGE reduction in the number of customer chats since installing this app. It's because Shopify inbox FORCES the customer to enter their name and email address. This will turn off the majority of browsing customers who may just need a little advice to convert.
VERY disappointing.
Thanks for taking the time to leave your review, and for sharing your experience with us.
For context, the system prompts visitors to enter their email address to allow merchants to follow up and continue any further communications, even after the visitor leaves the store. I can completely understand how beneficial it would be to disable this feature however, as I'm aware that it'll allow merchants to quickly address their visitor's concerns.
I'll submit the feedback that you've shared here with us to the relevant development team. Thanks again for leaving your review. -Kimi, Shopify Support
Trop ''basique'' . Il n'est pas possible d'automatiser ou de programme d'autres questions que '' je veux connaître le status de ma commande'' ...
Hello Mon Adresse Civique, thank you for your honest feedback.
As we work on making an amazing conversational marketing app, your feedback is important to us. Although, the order look-up feature is not customizable, we will be releasing a new update for all Shopify Ping users within the next few weeks that will allow for custom automated responses that will appear along side the order-look up. I hope you'll try this feature out when it does become available as I think this is what you are looking for!
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Great app but need more flexibility. Please add ability to add collections (not just products) and link to pages (instead of full URL) on shopify site within instant answers and when replying. Please also add ability to integrate chat in contact us page and as a link to pop open a chat box from anywhere (e.g. from product page) vs. just the static icon floating at the bottom of the page. Please allow more customization of the chat button including text / font / bold and outline color so for instance a black button shows up when over black because there is a white outline.
Hey there, Keytags. Thanks for taking the time to leave a review for Shopify Inbox, and thank you for all of the great feedback you've provided us here. You've shared some really solid ideas, so I'll gladly hand these requests off to our product team for their consideration. I can't comment on if these features will be added, but you can trust that the appropiate folks behind Inbox will be aware of what you've shared. Thanks again! -Imogen, Shopify Support
Don't install it. You can't get it off your website, even after deleting it. Plus it comes with the Kit app which is a pain in the butt to get rid of as well.
Hi Michael Steddum,
Thank you for your feedback.
Shopify Ping can be removed from your store by either disabling the chat button from the Sales Channel directly in your Shopify Admin (found on the left hand navigation menu under ‘Sales Channels’) or by removing the Sales Channel entirely from the Settings > Sales Channel section of the Shopify Admin.
If the button still appears on your store after trying either or both of those methods please contact our support team directly at ping@shopify.com and we can work with you to get that sorted out. 😀
This app is horrible! I only wanted to add a Messenger chat on my store, something that I used to do throught the Facebook App, but now my customers can't interact with their own messenger account, neither continue as anom, they have to give their emil and all that stuff that is so annoying and we can't follow the conversation on Facebook or Messenger.
Thank you for writing your review and I'm sorry to hear that you've had issues using the Shopify Inbox app. I can appreciate that while having the customer enter in their contact details is an extra step for them, this does allow you to reach back out to them if they have left the online store before you are able to respond. You can read more on this here: https://bit.ly/3oN7xUn.
Shopify does also allow you to connect your Messenger account to Inbox, meaning you can use this as your preferred messaging service when speaking with customers. If you require any further assistance in getting this set up, please contact our support team directly: https://bit.ly/2AWw5VA. -Victor, Shopify Support