Rezensionen (5.692)

Gesamtbewertung
4,7
Anzahl pro Bewertungsstufe
  • 78 % der Bewertungen sind 5 Sterne
  • 14 % der Bewertungen sind 4 Sterne
  • 3 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 3 % der Bewertungen sind 1 Sterne
8. Oktober 2023

I think this is a great feature, the only thing I would really like is if you could have options to resize the box as it is huge on mobile view and big on desktop view. I am yet to see how customers are able to interact with the chat but so far it seems great.

Gifts In Trend
Australien
3 tage mit der App
28. Mai 2022

Je l'ai installé hier et déjà beaucoup de contact avec ma (future) clientèle. Très contente de l'impacte. Je dois encore régler quelques petites choses, installer l'application sur mon téléphone et j'espère que tout ira bien. Quelques lenteurs hier soir, mais peut-être une exception. Merci !

Fougère
Belgien
2 tage mit der App
6. Oktober 2023

Very happy with the app. The only thing I wish it could do is to easily create a new order from the app as opposed to having to log into the last order in Shopify.

Washco Equipment Canada
Kanada
2 tage mit der App
21. April 2022

First-time use, hard to say but seems to be good, we can add feedback again once we use it a spell. Thank you

Wallace Flynn Collective
Vereinigte Staaten
Ein tag mit der App
15. April 2022

so far it seems good but it would be nice to be able to customize the track my order message. right now the answer is to generic and just says Order was fulfilled. being able to add a link to the tracking would be much better!

Ace Runners Disc Golf
Kanada
Ein tag mit der App
Shopify hat geantwortet 20. Mai 2022

Hey, there. Thanks so much for sharing this review! We appreciate your feedback and we can see how being able to track orders or add a link to the tracking on Shopify Inbox would be extremely helpful - we'd be happy to pass this suggestion along to our development team. Thank you! -Elias, Shopify Support

9. März 2022

We have had enquires straight away. I think people are more likely to use a chat function than to fill in the contact form.

Boutique Sophia Jewellery
Vereinigtes Königreich
Ein tag mit der App
9. November 2022

GREAT APP, but could get 5-STARS if was possible to switch between different stores or have a sort of hub with all the stores enabled with Inbox! Look at the forum as there are MANY request for this feature!

DERUTA OF ITALY
Vereinigte Staaten
Ein tag mit der App
Shopify hat geantwortet 29. Dezember 2022

Hey, there. Thanks for leaving a review for Inbox! We're so happy to hear that you've been loving the app! We appreciate the fact that you took time to leave us some constructive feedback to help improve Inbox. I've gone ahead and passed your feedback off to the Team so they can consider adding this functionality in the future. I can't comment on what may come from passing along this feedback, but the team will definitely know about your suggestion. Thanks again! -Imogen, Shopify Support

15. Juni 2022

this is a great feature - just one small thing that would make it immensely better - some sort of stand alone application. being forced to use a browser has its downsides. but... the mobile app is great with it. just wish it had an accompanying windows app. if it did - its a no brainer 5 star

Upgrade Keyboards
Vereinigte Staaten
Etwa 23 stunden mit der App
Shopify hat geantwortet 11. Juli 2022

Hey, there! Thanks so much for leaving a review for Inbox! We're happy to hear that you've enjoyed the app so far! Your idea about building a web-app for Inbox is a good one, and honestly not one I've heard before. I think it would be worthwhile to tell our Product Team about this request, just so they can have it on their radar! I can't comment on if this feature will come into existence, but I'm happy to put it on the radar of our team! Thanks again for your review! -Imogen, Shopify Support

3. November 2023

good and simple to use

Cadorie
Niederlande
Etwa 20 stunden mit der App
16. Juli 2023

It looks good, however, can't figre out how to configure answers to FAQ, that should be a simple feature. If I can't do that I will have to uninstall as there will be a lot of messages that are only a waste of time to answer.

romantiques.com.au
Australien
Etwa 20 stunden mit der App
Shopify hat geantwortet 8. August 2023

Hi there! Thank you for reviewing the Shopify Inbox app. To configure your FAQ section quickly, you can utilize the Instant Answers feature. This allows you to create automatic responses for frequently asked questions, which will be presented to customers when they click the chat button. You can learn how to set this up by following this guide: https://shopify.link/kz7D. -Mac, Shopify Support