Rezensionen (5.734)

Gesamtbewertung
4,7
Anzahl pro Bewertungsstufe
  • 78 % der Bewertungen sind 5 Sterne
  • 14 % der Bewertungen sind 4 Sterne
  • 3 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 3 % der Bewertungen sind 1 Sterne
13. November 2023

This App Is Very Helpful, Thanks

Taaqatwar
Pakistan
5 tage mit der App
25. April 2022

It's great that you receive an email and you can directly chat with customers in the chat box and as the business owner, this is great for our customers. THe issue that I have an Operations / Cust Care team who run Freshdesk and I would like to copy these enquiries into their system. At the moment we are cut and pasting the Shopify Inbox calls into Freshdesk. Can this be improved? Apart from that I'm very happy with the front end and I'm just setting up my typical Q & A automation.

Omnia
Vereinigtes Königreich
5 tage mit der App
Shopify hat geantwortet 28. Mai 2022

Hey, there. Thanks so much for leaving a review and sharing this suggestion! We're delighted to hear that our app is working well for your customers, and we appreciate the feedback. We also understand that your business uses Freshdesk and you'd like to see some improvements towards integrating with customer relationship management (CRM) programs - we'd be happy to pass your suggestion along to our development team as a feature request for considerations with future releases or updates. Cheers! -Elias, Shopify Support

25. Juni 2023

I really like the app, however, I only have 2 requests (improvements) as follows:

(01) In the mobile view of my store the app icon covers the shopping cart icon which makes the user experience very uneasy, the user can NOT easily click on the shopping cart, especially as a bilingual (English/Arabic "RTL") website, if I change the icon position from right to left, the same issue will happen in the English website as well, So my recommendation is to add a feature which allows us to disable the icon on the mobile view or change it's positioning at least.
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(02) I would love to manage which page of my website shall have the chat icon, as example I only want to have the chat icon (option) if my customers visit my contact page, not to have it on every page he/she visits on the website.

I wish you consider these 2 recommendations in your upcoming update if possible & thanks a lot for this great app

TshirTee
Katar
4 tage mit der App
21. September 2022

Globalement l'application est assez pratique. Le seul bémol c'est l'affichage de la liste de produit. Le nom des produits est tronqué, ce qui rend difficile la sélection de produit ayant un nom proche.

Mister EV
Frankreich
4 tage mit der App
13. September 2022

Easy to use and fast too. Love how it integrates well with Instagram. Interacting with customers in real time. I just hope the mobile app worked as well as the web app.

Prestigestylefashion
Vereinigtes Königreich
4 tage mit der App
8. Oktober 2023

I think this is a great feature, the only thing I would really like is if you could have options to resize the box as it is huge on mobile view and big on desktop view. I am yet to see how customers are able to interact with the chat but so far it seems great.

Gifts In Trend
Australien
3 tage mit der App
17. Oktober 2020

Easy to use. I've made several tests pretending to be a customer, and it worked well. Had some troubles installing on my phone, ended with an app called PING - quite confusing. But now I receive all the customer messages, from Facebook Messanger and Shopify Chat, in one place.

Patterns by Lucia
Italien
6 tage mit der App
Shopify hat geantwortet 21. Oktober 2020

Hello Patterns by Lucia, thank you very much for your feedback and review! Sorry you initially had some troubles, but glad you managed to sort it out - well done.

Yes, Shopify Ping which is free to use, is required to use Shopify Chat. It's like a big inbox on your phone, as you have figured out. Thank you for trying the app and hoping it leads to more sales for you!

Warmest regards,
Veronica N.
Ping Support

Bearbeitet am 19. Februar 2021

Hi, great app! We have a question, is it possible to enable chat only on specific pages? For example just on the main screen. Thank you

framesvision
Vereinigte Staaten
6 tage mit der App
Shopify hat geantwortet 26. Februar 2021

Hi framesvision, thanks for leaving a review!

At this time, the Shopify chat widget is found on all pages and can't be customized to appear on specific pages. I will share your feedback for customizing the button location with our Developers.

If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

28. Mai 2022

Je l'ai installé hier et déjà beaucoup de contact avec ma (future) clientèle. Très contente de l'impacte. Je dois encore régler quelques petites choses, installer l'application sur mon téléphone et j'espère que tout ira bien. Quelques lenteurs hier soir, mais peut-être une exception. Merci !

Fougère
Belgien
2 tage mit der App
6. Oktober 2023

Very happy with the app. The only thing I wish it could do is to easily create a new order from the app as opposed to having to log into the last order in Shopify.

Washco Equipment Canada
Kanada
2 tage mit der App