Rezensionen (5.733)

Gesamtbewertung
4,7
Anzahl pro Bewertungsstufe
  • 78 % der Bewertungen sind 5 Sterne
  • 14 % der Bewertungen sind 4 Sterne
  • 3 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 3 % der Bewertungen sind 1 Sterne
29. August 2023

It seems to be working fine, which is strange considering it is a Shopify-made app. By the way, there is a bug with the official Bundles created using the new official app.

In fact, bundles are always showed as not in stock in the chat on buyer side (of course they are not). They appear in stock from admin side, even in Inbox, but not on the chat. That's strange and must be solved asap

Fiori di Cipria
Italien
Etwa 2 stunden mit der App
17. April 2022

Prima. Nog zoekende naar wat instellingen die aangepast moeten worden. Standaard een naam en e-mail vragen werkt niet laagdrempelig.

Aloeveraplaza
Niederlande
Etwa eine stunde mit der App
1. Oktober 2020

Have to have this app available for Android users, however I can see A LOT of the functionality that's available with the iOS version is missing. Any time frame when we can expect to see these features matched?

Trini Jungle Juice Store
Vereinigte Staaten
44 minuten mit der App
Shopify hat geantwortet 5. Oktober 2020

Hello Trini Jungle Juice Store, thank you very much for your review and feedback! Yes, the Android version is a little slimmer, but we are working on adding the same functionality currently available in the IOS version. I don't have a time frame, but tools will be released gradually after full testing.

Keep your app updated and you will soon be able to enjoy some more new features. Thanks again for your feedback!

Best,
Veronica N.
Ping Support

9. November 2022

In the form in which the client leaves his data for contact, no phone number. How do I insert a phone number item?

The Doctor
Ukraine
34 minuten mit der App
Shopify hat geantwortet 29. Dezember 2022

Hi, there! Thanks for taking the time to leave us a review for Shopify Inbox. At this time, you're unable to edit the pre-chat form to request a customer's phone number. At this time, emails are collected to allow you to speak to your customers asynchronously via email if both parties aren't able to participate in a live chat. However, having the option to request this information would bring some additional value to Inbox. I've gone ahead and passed your feedback along to the team for future consideration. Thanks again for your review! -Imogen, Shopify Support

Bearbeitet am 16. Januar 2021

I like the live chat. Not sure about the customer's email/number required to chat which may send ppl away and the fact that you have to have shopify ping opened to work it. However, it seems promising and fairly simple to install and use.

Diamonddvine
Vereinigte Staaten
24 minuten mit der App
Shopify hat geantwortet 2. Februar 2021

Hello Diamonddvine, thanks for taking time to leave a review and provide feedback.

Glad you like the live chat! Hopefully you are seeing customer conversations leading to increase in business. The automated email/number request is meant to help link pre-existing customers in Shopify's admin or create a new customer so that you can easily follow up with the customer outside of the chat, if needed. If you are using shopifyping.com to manage your customer conversations, then yes - it would have to remain open to reply to customers. However, when you are away from your desktop, try downloading the mobile version of Shopify Ping available in the Apple App store and Google Play store to continue to receive notifications and chat with customers from the convenience of your mobile device.

If you need any clarification or have any questions, feel free to contact our team directly at ping@shopify.com or via the support section of your Shopify Ping app.

Thanks again,

Ruby C.
Senior Support Specialist - Ping

20. August 2023

Is there a way to have it optional providing the name and email address to continue the chat? It might discourage people from starting a chat at all if they want to ask just a quick question.

Karlen
Tschechien
17 minuten mit der App
Shopify hat geantwortet 23. August 2023

Hi, thank you for your review. For context, the reason behind the email address requirement prior to chatting is to allow merchants to follow up with customers in case they leave the chat or store. I can totally understand your perspective however, so I'll be sure to pass along your thoughts to our internal development team. Thanks again! -Kimi, Shopify Support

6. Oktober 2024

Upland Bespoke
Vereinigte Staaten
Fast 4 jahre mit der App
23. September 2024

KROFT
Kanada
Mehr als 3 jahre mit der App
5. Oktober 2024

GNextima
Japan
12 monate mit der App
10. September 2024

e-uniforms
Spanien
Etwa 2 jahre mit der App