Shopify Inbox

The app is simple and straightforward to use .

Wish this didn't open a new tab in your browser but it works well. Easy to use.

It does a great job, the only thing I am missing is some kind of archive for older communication.

It is not a shopify inbox issue per se but too many persons message me offering services instead of actual potential customers.

Besides that, it is a good product.

Shopify Inbox is very useful. I like that you can set parameters for auto-replies when you are not around to answer immediately such as customers asking questions in the middle of your night.

Great on desktop
not as great on mobile

Helpful. Powerful. High value. Best features: iOS app, visibility into the customer profile, canned responses

This app is great and our customers find it very useful too! I was initially a little unsure about it asking for their email addresses at the start of the chat, but it has allowed positive follow up when we've missed a question and also further information later on, when it's required, and that can only be good :)

good

There aren't enough filters to shield against hackers and other scammers. I'm currently dealing with someone who hacked into my account. I don't know how they got in, I shouldn't jump to conclusions. I wasn't inferring that "Inbox" was to blame, only that more security might help against intruders. I've had a great experience with all Shopify products. Thank you for being there whenever help is ...