Shopify Inbox

The one thing you REALLY need to add is the ability to put links in quick replies. We have to cut and paste the same links 20-30 times per day and it's frustrating.

Otherwise, it's great!

Very good for quick replies to customers. It does have small issues with offline / online status changes but thats minor.

I like the mobile app, I would give it 5 stars except the notifications take too long to clear, making me return over and over again to see the same message.

Shopify chat support has transformed the way we interact with customers. The speed and efficiency of the service allow us to resolve queries on time, generating a good customer experience. This channel not only improves our communication, but also strengthens the trust and loyalty of our customers. Highly recommended for any business looking to optimize their customer service!

It is not a shopify inbox issue per se but too many persons message me offering services instead of actual potential customers.

Besides that, it is a good product.

We are still working on our website so when people do take the time to send us a quick email, it helps reach a wider customer base. Saying that, I wish setting up the website with shopify personnel was easier - we had a shopify chat person tell us to delete ourselves from our website and she could not fix it. Luckily I had assigned another person to our website and she was able to go in, change the cc for an upcoming bill and add me back in my website. It was very stressful and we still can't seem to finish the website - it's 95% done.

does a decent job crafting answers

Would be good if replies were automatically saved as "Drafts" so that I can go back to them. Exit page to check something and the email disappears!

Wish this didn't open a new tab in your browser but it works well. Easy to use.

So far it has been a very good experience.....