Shopify Inbox , 4.294 reseñas

Very good. Seems to be a little laggy between phone and computer. It usually appears on phone immediately and sometimes message doesn't show up for up to 5 minutes on the computer. Other than that works great!!

sin comentarios

Great potential BUT so many flaws that I'm looking for an alternative now....

1-Like all other reviews, I don't like that profiles are being created when someone enters their email address - I doubt this is even legal (following current privacy/GDPR regulations)

2-The fact that customer have to screenshot an image so I can see what product they're talking about is not practical. The app should be able to automatically "capture" whatever product-page they're contacting me from (other apps do this).

3-I should be able to reply to these people via text (instead of -or as well as - email). I've lost sales because of this. A customer may not see a reply if it's sent to their email inbox, even if I reply within minutes. That email may even end up in their spam folder and I don't have the time to be chasing POTENTIAL-customers individually.

Good things: the design is beautiful. Installing the application super easy. The FAQs feature is beautifully designed and so easy to use/customise (the faq-suggestions given are amazing).

yea.

Easy to use, great for customer questions and our replies.

muy bueno y agil

please allow us to filter products based on tags and collection or any way, so we could send multiple products in chat to customers. That will be best. And also make it able about the customer queries if it match with any pre set questions with only one or two words.

Rest all are best.

At peak times, our storefront is so busy, we just can't answer the phone!
We refer our customers to the online chat feature of our Shopify Inbox so that we can get back to them with complete answers or they can access the instant answers in the Inbox.

Works well but the instant answers need to allow you to link pages and products.

Excelente