Reseñas (5.683)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 78% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
6 de mayo de 2020

I was very disappointed when i saw that you did not have the application for Android, it's extremely unfortunate the application looked really good.

La boutique des gothiques
Francia
4 meses usando la aplicación
Shopify respondió 12 de mayo de 2020

Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat.

You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".

16 de agosto de 2021

how do u delete this app? i didnt ask for this to auto intergrate on my site. terrible. someone please help

Viral Media Boost
Estados Unidos
4 meses usando la aplicación
20 de agosto de 2019

At the moment this app is just not worth using.

1.) You cannot customise the chat bubble. (So you can say 'Need help - Click here' for example.)
2.) It seems to be very delayed. A customer asks a question, the ping app takes a few seconds, then when you reply it doesn't instantly go back to the customer.
3.) No Desktop support - Whilst you can use Ping App on iPhone it would be better for our staff if they can reply within a browser. It would be much faster as they are already working within a browser.
4.) No sound notifications
5.) No offline messages available, so expect annoyed customers around the world, when you wake up in the morning.

Editors Keys
Reino Unido
4 meses usando la aplicación
Shopify respondió 21 de agosto de 2019

Hello Editors Keys,
This is all great feedback, and rest assured that the team is paying close attention to these feature requests and frustrations about the current limitations. Many of these features are already on our roadmap.

Thanks for your patience while we work to release the next version of Shopify Chat.

Best,
Ellen

17 de junio de 2023

it is a spam magnet!! get it if you want to be inundated with nigerian digial marketers every hour of the rest of your life

DecksyDesigns
Australia
4 meses usando la aplicación
Shopify respondió 20 de junio de 2023

Hi, there. We appreciate you reaching out and sharing your experience. Earlier last month, our development team enabled hCaptcha to Shopify Inbox to help reduce spam and blocking conversations one by one. If you'd like, you can give the app another try to test out this new feature. We hope this helps! - Moira, Shopify Support.

26 de septiembre de 2019

Terrible and app only for iphone? nah...see ya i would give 0 stars if i could absolutely terrible app

PinkieStuffShop
España
4 meses usando la aplicación
Shopify respondió 22 de abril de 2020

We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".

11 de septiembre de 2020

I have to uninstall it and install it over and over again every time I want to open it to reply to a customer. Till I do all that, a customer is gone.

Ploocy
Serbia
3 meses usando la aplicación
Shopify respondió 21 de septiembre de 2020

Hello Ploocy, thank you for your feedback! Our apologies for the issues having to install repeatedly. We have a fix now for the recent bugs in the app, please update to version 1.1.9 so you have the latest fixes.

I'll get in touch soon to see how it's going and if you have any further feedback. Thanks for trying Shopify chat!

Best regards
Veronica N.

20 de marzo de 2023

It blocks the whole page and does not let the visitor exit. If they reload the page, it loads back up. This is a horrible experience.

MANIMAL
Estados Unidos
3 meses usando la aplicación
Shopify respondió 22 de marzo de 2023

Hey there, thanks for taking the time to write a review. When you open the chat by selecting the icon on the online store - you can also select the application icon once again to close the chat. With that being said, the application should still allow you to still select items on the online store. If you are experiencing issues with the application blocking the page, I would suggest reaching out to our live support to have a further look into your online store and application: https://bit.ly/2AWw5VA.

11 de octubre de 2023

i am getting issue for speedtest for this plugin is there any solution ?
if it causing the trouble why should we use this plugin ?
For users on slow connections, external scripts dynamically injected via document.write() can delay page load by tens of seconds. Learn how to avoid document.write().
Source
Shopify Hosting
https://cdn.shopify.com/shopifycloud/shopify_chat/storefront/shopifyChatV1.js?api_env=production&c=black&i=chat_bubble&p=bottom_right&s=icon&shop_id=VgItDhwJnJ6eeWdnt3QHtTqq41qdZ2HPcOt4IVMG8p4&t=chat_with_us&v=1&vp=lowest&shop=53aa19.myshopify.com

PurchaseWithUs
Pakistán
3 meses usando la aplicación
Shopify respondió 13 de octubre de 2023

Hi, there. Thank you for your review of Inbox. We have no additional reports of wide spread store slowdowns due to using the official Shopify Inbox App. If you believe that your store is being slowed down due to the app, please reach out to our Support Team using this link: https://shopify.link/vRnL. -Imogen, Shopify Support

Fecha de modificación: 1 de agosto de 2020

How to get rid of that awful message Leave a number and we'll text you back as soon as we're available (an email address works too)." ahh

Underworld Laboratory
Chequia
3 meses usando la aplicación
Shopify respondió 11 de septiembre de 2020

Hi Underworld Laboratory,

Thank you for your feedback. At the moment there is no way to remove that banner in Shopify Chat.

Since Shopify Chat is a live chat feature, and we know our merchants are often busy and cannot get to visitor conversations immediately at all times, we wanted to provide a way for visitors to leave some information so that you the merchant can continue the conversation at your convenience and potentially capture that sale.

Your feedback however is really valuable to us. I'm going to reach out to you personally over email to get your thoughts on how we can improve this feature moving forward. :)

Take care,
Ellis from Ping and Kit Support.

16 de agosto de 2019

This chat ONLY work for apple users if you have costumers using android or windows then this app is not for you.

UNIQ Uniformes
México
3 meses usando la aplicación
Shopify respondió 19 de agosto de 2019

Hello UNIQ Uniformes,
Thank you for your feedback, and I'm sorry that you are frustrated about some limitations of Shopify Chat. To be clear - customers visiting your store on ANY browser or device will be able to see and use Shopify Chat.

If you have both Shopify Chat and Apple Business Chat turned on for your store, then visitors using Safari or an Apple device would see the Apple Business Chat option, and all other visitors would see Shopify Chat.

I will reach out to you directly to follow up.

All the Best,
Ellen