Shopify Inbox

It has proved very handy and has both generated and saved orders!

Easy to use and user-friendly

It works great on phone or laptop. It is an easy way to communicate with customers.

Love the automated responses.

Very easy to use. I never miss a message from my customers

Easy to use, good AI capability with excellent pre-filled suggested answers to questions.

Cons - notifications are poor. You do get a "ping" on desktop that you can easily miss. A constant ring until answered would be better. If it wasn't for the notification on my watch, I would miss lots of customer queries. Also, poor synchronisation with iOS mobile & tablet which show closed conversations as still open.

sugoi
very good

Very good and easy to use

surprisingly decent

I'm having a problem with the emails from Shopify inbox going to my customer junk folder. I have contacted support but they say it's my authentication and/or email settings. But this is the only place where I have an issue. My email is authenticated and shows up appropriately everywhere else.