Reseñas (5.679)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 78% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
4 de noviembre de 2021

Hello, I can't uninstall this app. I was in the testing phase and I want to use it later but I can't uninstall it :( It's not visible in the Shopify Apps. How can I remove it?

Acrylstifte Shop
Alemania
Alrededor de 1 mes usando la aplicación
Shopify respondió 8 de noviembre de 2021

Hello, there. Thanks for reaching out. After installing Shopify Inbox, it becomes a sales channel so you can't uninstall like an app. Nevertheless, you can remove this from your sales channels and we've got a step-by-step guide to help you with that right over here: https://bit.ly/304iQzi.

If you need any assistance with this, then this is something that our Support team can help you with. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account to create a support request. Cheers! -Elias, Shopify Support

7 de mayo de 2020

After having serious performance issues, I discovered that when a new visitor (new IP address) comes to my website the chat app sends notification. And the number of notifications is added to the meta title of the page, so when the Google crawling machines are indexing my website they are recognized as a new visitor (new IP address) and read the meta title with (1) in front, so my pages are indexed with (1) in front of the meta title.
Please fix it!

Micro•DOT Helmet Co.
Estados Unidos
Alrededor de 1 mes usando la aplicación
Shopify respondió 12 de mayo de 2020

Hello Micro•DOT Helmet Co,

Thank you for your feedback. Our developers were able to resolve the issue you were seeing, in which the (1) notification appeared before page titles in Google searches. However, Google's site crawlers can take a few weeks between rounds, so it may take some time before the page titles are indexed without the (1).

You can speed this process up by asking Google to re-crawl your URLs - https://support.google.com/webmasters/answer/6065812?hl=en

Or by resubmitting your sitemap - https://help.shopify.com/en/manual/promoting-marketing/seo/find-site-map

If you have any further questions please don't hesitate to ask. You can reach us at hellokit@shopify.com

15 de marzo de 2022

Garbage garbage garbage. How can a $6 billion company have such a junk app. Constantly says disconnected. Constantly says message send failed. Messages disappear to nowhere with no way to look at them later. No way to click the customers name and see their orders. No way to copy their name or email to paste into shopify. It's just crazy. So why use it? There is no upside.

Advanced Metal Art
Estados Unidos
Alrededor de 1 mes usando la aplicación
Shopify respondió 28 de marzo de 2022

I am sorry to hear that you've had a negative experience using Shopify Inbox, but we nonetheless appreciate you sharing your feedback with us here. If you would be interested in receiving help for the issues you've experienced with the app, I'd encourage you to contact our support team directly who'll be able to help troubleshoot these problems for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support

9 de noviembre de 2021

this app so catastrophic, always delays, not reliable, no flexibility....are there any plans to improve this app soon? The FAQ feature is strong but the rest is horrible, please update if there will be improvements?

idyl
Bélgica
29 días usando la aplicación
Shopify respondió 17 de noviembre de 2021

Hi there. Thank you for taking the time to leave this review and provide us with this valuable feedback. We are always trying to improve our products for our merchants and take all of our merchant's feedback into consideration. I would recommend getting in contact with us directly to share your feedback on Shopify Inbox so we can share it with our developers for potential future updates. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account to create a support request. Thanks again! Marty, Shopify Support

Fecha de modificación: 23 de enero de 2022

When I am off line, I could not receive messages that my customers send via chat widget, because all messages go to my collaborator's email, my email address set in the contact information does not work, I hire him to custom my store but now he is the one seeing the messages send from my customer when I off line, that is ridiculous.

Mysigndecor
Estados Unidos
28 días usando la aplicación
Shopify respondió 24 de enero de 2022

Thank you for reaching out and for letting us know that you're having this problem. It sounds like there may be an issue with your staff permissions, which will have an effect on who receives notifications from the Shopify Inbox app. I would recommend reaching out to our support team directly so we can authenticate you on the store and take a closer look at this for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support

25 de julio de 2021

I made the mistake of downloading the application and it was integrated in my online store without being able to find a way to remove it, the default question which can not be removed and the title that can not be changed I do not know by what logic they did it, also the language is in english and my page is in greek, the application is a big disappointment ...

Fougio Bijoux
Grecia
26 días usando la aplicación
27 de septiembre de 2022

Leider stürzt die App oft ab. Die Kommunikation mit den Kunden wird dadurch unterbrochen. Die Funktionen sonst sind gut Ein Kunde hat meine Antwort mit einem Tag Verzögerung erhalten.

Umbratec-System
Alemania
26 días usando la aplicación
19 de diciembre de 2019

It has great potential but it's very undercooked at the moment. Laks many essential features such as the page the user currently on, their cart items, etc.

Black Alice Lingerie
Reino Unido
17 días usando la aplicación
Shopify respondió 22 de abril de 2020

Hello and thank you for your feedback. We have added the feature that shows you what page your store visitor is on when they send you a message. You will now see this info at the top of the conversation view.

Fecha de modificación: 1 de agosto de 2021

Guys, why every 2-3 days I need to re-activate on visible the widget? Do we need to check this on a daily basis? At least write that in the app description.
And what is even worse is that you do not even care about what we are saying here. I was expecting that somebody will jump on this issue and fix it. But no, again every 3-4 days I have to check and re-activate the widget. Very professional, indeed.

Beloved Pet Memorial
Reino Unido
15 días usando la aplicación
30 de marzo de 2023

I've seen a HUGE reduction in the number of customer chats since installing this app. It's because Shopify inbox FORCES the customer to enter their name and email address. This will turn off the majority of browsing customers who may just need a little advice to convert.

VERY disappointing.

palmer//harding
Reino Unido
14 días usando la aplicación
Shopify respondió 2 de abril de 2023

Thanks for taking the time to leave your review, and for sharing your experience with us.

For context, the system prompts visitors to enter their email address to allow merchants to follow up and continue any further communications, even after the visitor leaves the store. I can completely understand how beneficial it would be to disable this feature however, as I'm aware that it'll allow merchants to quickly address their visitor's concerns.

I'll submit the feedback that you've shared here with us to the relevant development team. Thanks again for leaving your review. -Kimi, Shopify Support