Reseñas (6.132)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 79% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
6 de marzo de 2024

It works really good, but there are some things which you can't change.

1.) There are only pre fixed position for the chat symbol. For us you have to put it very high and this doesn't look good.
2.) You are not able to change the chat symbol to match the CI of your site.
3.) It's not possible to make the chat bubble small enough, even on the smallest size it's really big, especially on mobile.

...
Edelsteinerei
Austria
Alrededor de 2 meses usando la aplicación
28 de diciembre de 2023

traffic but no sales

MrGee General Store
Estados Unidos
Alrededor de 2 meses usando la aplicación
10 de abril de 2024

Good generally - still lacking on immediate notifications when open though

ZenBillions
Canadá
Alrededor de 2 meses usando la aplicación
4 de septiembre de 2022

The website inbox function works fine but the integration with FB and IG has been taking me months to sort out the problem, and it's still not solved! Shopify Help Desk hasn't been able to solve it by far. Any one has issue with integration before and may I know how to tackle it? Thanks.

Ms. Chu Soap & Beaut
RAE de Hong Kong (China)
Alrededor de 2 meses usando la aplicación
Shopify respondió 26 de septiembre de 2022

Thank you for writing your review and I am sorry to hear that you've had difficulties integrating your Facebook and Messenger accounts with Shopify Inbox.

This is something I ...

26 de febrero de 2022

I like the app the only thing that made me give it three stars is everytime i log in it state we were unable to authenticate you you must confirm your account before logging in. So fustrating.

Mad Dog Fabrics
Canadá
Alrededor de 1 mes usando la aplicación
Shopify respondió 16 de marzo de 2022

Hey, there. Thanks for reaching out about this; I'm sorry to hear that you're having trouble logging into the app. There are a number of reasons that you may be receiving ...

28 de abril de 2021

the problem I'm having is the automated "check my order status" question that pops up in the chat box, how do you remove it? also, I feel the chat window is asking way too much from the potential customers is there a way to make it a one step process?

Earthly Bae
Estados Unidos
Alrededor de 1 mes usando la aplicación
Shopify respondió 3 de mayo de 2021

Hello Earthly Bae, thank you for the review and feedback!

At this time, the "check my order status" cannot be removed. However, it can be re-ordered in the FAQ section so it ...

1 de junio de 2020

There are some things I like about this app, how it is integrated into the website, how you can make sales directly from it.

At the same time, it is annoying that it is so barebones. Also, the constant (1) notification when my customers are on the site I find annoying.

I have set limited hours of availability, but if they are online when I am not available, the app still acts like I am there ...

KJ Urban Winery & Craft Brewing Supplies
Canadá
Alrededor de 1 mes usando la aplicación
Shopify respondió 10 de junio de 2020

Hi KJ Urban Winery & Craft Brewing Supplies.

Thank you for your feedback! At this time there is no way to hide the chat completely when outside of your available hours, ...

24 de marzo de 2022

I want to first say I am really appreciative to Shopify for putting out this app. I dont have a phone center, cant carry a phone with me everywhere, but people are finding this way easier to use than trying to email me or text me. We did have to put in the welcoming statement in the chat box that if we dont answer that their reply would be emailed or they could request a phone call, which seems ...

Wild Horse Products
Estados Unidos
Alrededor de 1 mes usando la aplicación
Shopify respondió 5 de abril de 2022

Thank you so much for taking the time and for sharing such a detailed review! We're delighted to hear that our app has been helpful for your business and we appreciate the ...

23 de febrero de 2021

gayet sade. kolay. bir kaç özellik daha eklenebilir. beğendim kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk

MARJ Butik
Turquía
Alrededor de 1 mes usando la aplicación
Shopify respondió 26 de febrero de 2021

Hi MARJ Butik, thank you for leaving a review and the feedback!

I'm happy to hear that you find the app easy to use. Please download the Shopify Ping app (https://www.shopify ...

30 de mayo de 2022

The app works well but on mobile devices the chat button covers the checkout button and the customers can not check out as they cant press the button. needs to be disabled at checkout

Laserworksuk
Reino Unido
Alrededor de 1 mes usando la aplicación
Shopify respondió 23 de junio de 2022

Thank you for getting in touch and letting us know about this. I believe an update was recently shipped that should fix this issue, so if you're still experiencing it please ...