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I want to first say I am really appreciative to Shopify for putting out this app. I dont have a phone center, cant carry a phone with me everywhere, but people are finding this way easier to use than trying to email me or text me. We did have to put in the welcoming statement in the chat box that if we dont answer that their reply would be emailed or they could request a phone call, which seems ...
Thank you so much for taking the time and for sharing such a detailed review! We're delighted to hear that our app has been helpful for your business and we appreciate the ...
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Hi MARJ Butik, thank you for leaving a review and the feedback!
I'm happy to hear that you find the app easy to use. Please download the Shopify Ping app (https://www.shopify ...
The app works well but on mobile devices the chat button covers the checkout button and the customers can not check out as they cant press the button. needs to be disabled at checkout
Thank you for getting in touch and letting us know about this. I believe an update was recently shipped that should fix this issue, so if you're still experiencing it please ...
It's a great app! Mostly useful, does its job well!
The only negative side of the app is that it does not let you customize most of their text. So, appart from the questions/answers (which you are free to edit as you please), the rest of the chat (title, disclaimer, etc) you have to stick to their translation, even if you want to switch to a more formal / less formal text (which many languages ...
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As we can completely understand the impact of this, I've gone ahead and shared your ...
The app is okay. But we need to be able to customize it more. Because I want to add a button on the product page instead of being always active on the website. We need a bit more functions like z index and custom placement possibilities.
We appreciate you taking the time to write your review and we thank you for providing us with feedback on how Shopify Inbox could be improved for the benefit of your business ...
I like this app, but it's so frustrating that it's impossible to get rid of this text on top of the pop-up chat: "Leave a number and we'll text you back as soon as we're available (an email address works too)." Even, after contacting support, I didn't manage to succeed. Is it just me, or is that text really unnecessary and ugly?
Hi Amber Guru, thank you for your honest feedback and review! The "Leave a number .." banner is not removable at this time, as it's meant to link up a phone number or email ...
every contact is listed as spam so its hard to understand which experts to really trust
It's fine but I really dislike that I can't remove the Welcome Message notification indicator. The red dot that is SUCH a distraction to users.
Hi there. Thank you for taking the time to leave this review, we appreciate the feedback. I can certainly see the potential benefit in being able to remove the welcome ...
The app is okay. If you are a small team its great. If you have more staff this app does not have enough user controls or logs to support an actual team as of yet. The app will send out notifications to ALL staff members on your store no matter what. You as the master user / owner have no control to limit notifications, which means any user on your store (no matter permissions set) will get a ...
Thank you for taking the time and sharing such a detailed review! We appreciate the feedback and we can see why having more robust options, permission settings, and logs is ...
The Chat works completely fine. I wish it had more customizations. For example: If we had any way to help/assist customers with what's already in their cart, such as adding different quantities, adjusting pricing, adding more customer service to the experience. I also would like to see a different away message based on the day of the week or time of day. Still very glad to have this function in ...
Hi there, Ipothecary. Thank you for taking the time to leave us a review for Shopify Inbox! We appreciate that you've left us some feedback for the app. We're always looking ...