Shopify Inbox

Only for iOS. No Android version. This is very disappointing since Android still owns more than 50% market share - more than iOS.

not working for out company, app won't let you exit on mobile or go back to the main page with the insane questions

Terrible application...It's was not possible to uninstall it at all ... I never seen so terrible application....I should connect with shopify support....

I'm not exactly sure why iOS users are getting superior products. Do their plans cost more? Android users account for the majority of mobile users. This has been a service all sellers have been asking for. It should have been rolled out on desktop first as this service would then be available to everyone. Even though this error in judgement did happen, isolating many subscribers from this ...

Looks easy to set up and use but from client perspective the chat icon bugs everytime they try to initiate a chat. When they clic on the icon, it desepears and the website freeze completetly. It is so bad for client experience. How to avoid that? So for now i had to disable it.

No way to know when your customers have send messages to you other than following the chat monitor all the time. No idea how to uninstall either, doesn't show in the aps.

We have a loyalty points button on our site. I can move it to the left-hand side so that it doesn't sit on top but on mobile the point button sits on top and blocks the text input field.

Need some better option for positioning. or create documentation on how to fix issues like this

I'm disappointed that I can't change the initial message, I run my shop on my own and my customers know this so using the word "we" sounds dodgey.
It's a bit slow as well and and offline message option would be good. Sorry but can't use it the way it is, will do more damage than good. Hopefully Shopify takes on board everyones comments here and makes some changes.

Doesn't support multiple stores...

Makes you logout/Login to change stores... we have many Shopify stores and need to be able to quickly switch between them just like the Shopify app allows.

And since this is messaging its even more crutial to have instant access to respond to customers - if we are not logged into the app with the correct store we wouldnt get the message...

Fix this otherwise ...

iOS exclusivity in this day and age is not acceptable. This greatly reduces our options regarding who can use the service, and we will not use this app to fill our needs.