Reseñas (5.656)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 78% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
15 de julio de 2021

it would be better if customers could send a picture or file at the chat. hope it has the improvement asap.

Rigoglioso
China
11 días usando la aplicación
22 de julio de 2022

The app is good and functions - but the customization is severely lacking. Our shop is all digital goods so we don't have tracking numbers or order tracking, however there is no option to remove "Track My Order" instant answer. You also can't customize simple text fields that should be customizable. Fix those, and the app will be great.

Soundblind Drums
Canadá
9 días usando la aplicación
Shopify respondió 15 de agosto de 2022

Thank you for taking the time to write your review and for letting us know how you think Shopify Inbox can be improved. I am glad to hear that you've found it to be useful but I can certainly see why having more customization options would be beneficial for you and your business.

We appreciate feedback from merchants on how we can improve our platform and our apps, as this helps inform our decisions when changes are made. I will be sure to pass your comments onto our development team. Thanks again for reaching out. -Victor, Shopify Support

2 de junio de 2021

We are currently using this app. It is okay, we are hoping they will add some more features like, change the sound when a chat comes through, as it is quite low and quick, its easy to be missed. We with their was the option to not be notified when someone updates their cart or returns to the store etc. Would also be a lot better if the offline chats filtered through to an email so you could easily respond to customers who have left a message overnight.

Mobile Mattress
Australia
9 días usando la aplicación
12 de julio de 2022

I am getting used to it. It takes a little time to fully understand the potential.
The app is good. The instructions and video could be much better.

Berk Cashmere
Reino Unido
6 días usando la aplicación
Fecha de modificación: 22 de junio de 2023

Très bonne application, mais j'ai un problème, sur mon site il y a plusieurs erreurs qui se mette dans la console due à votre application, et ceci nuit un peut au référencement naturel de google car le site pagespeed proposé par google le détecte et réduit en conséquence nos points de référencement sur le site . Je mets 3 étoiles en attendent que les problèmes soient réglés.
Sinon bonne application pour centraliser tous les clients, et possibilité d'avoir une application mobile.

Zyxtron
Francia
6 días usando la aplicación
14 de agosto de 2021

We should be able to archive the conversation once its done. Also Once it is read you cannot change it to unread. I get hundred of messages everyday and It is hard to keep track

Prettyclick
Nepal
5 días usando la aplicación
Fecha de modificación: 8 de febrero de 2021

Enjoyed this app, but staff can't respond: ("you dont have permission ). Already sent invite, but still same message.

Optique Prima
Filipinas
3 días usando la aplicación
Shopify respondió 24 de febrero de 2021

Hi Optique Prima, thank you for your review and feedback!

Staff accounts are able to connect with Shopify Ping to respond to customers via Shopify Chat however, they will need specific permissions set within the Shopify Admin. Here is the link to the help doc that lists the required permissions: https://help.shopify.com/en/manual/ping/setup. I will send you a personal email to ensure that your staff is set up right!

If you are pleased with the app, feel free to update your review. And, if you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com

All the best to your future success!

King regards,


Ruby C.

Senior Support Specialist - Ping

Fecha de modificación: 28 de agosto de 2019

Was really excited to use the app, but its exclusive to iOS only, which sucks. Hopefully they become more inclusive soon, Or atleast make it so that I can get notifications thru email and respond. I'd really like to keep it.

byTie
Estados Unidos
2 días usando la aplicación
12 de agosto de 2022

no puedo entrar desde mi celular, tengo que entrar al mail de mi mac, el aviso decía que era gratuito, y al quererlo hacer desde mi movil , me dice que inici la prueba de 14 días gratis, me ayudan en aclarar esto?

Aromatyx Mx
México
1 día usando la aplicación
30 de octubre de 2020

The app is straightforward and easy to install, as well as customize. However, the usefulness is severely limited for non-iOS users, even with the new desktop Ping release. At minimum, the ability to set an availability schedule is a must. Will gladly re-evaluate once the feature set is improved.

Science Shepherd
Estados Unidos
Alrededor de 3 horas usando la aplicación
Shopify respondió 2 de noviembre de 2020

Hello Science Shepherd, thank you very much for your great feedback and review!

Yes, Android is more limited at the moment, however we will definitely be releasing the same features that are currently available on IOS devices. Please keep the app updated so you have those as soon as they are released.

Glad to see you are aware of Ping for desktop, hoping that helps with your customer conversations.

If you have further feedback, questions or concerns, get in touch with us directly at ping@shopify.com

Best regards,
Veronica N.
Senior Support Specialist - Ping