Reseñas (6.113)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 79% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
Fecha de modificación: 29 de marzo de 2023

Below average rating. This app do not support customer chat without insert their first name last name and email. There is no option to turn off. which is not convenient for them when their just want instant message.

First Reply can not insert link. That means when off hour, customer may not contact us through whatsapp. But its official i believe it works faster than competitor apps.

So much spam from Egypt and Nigera. I choose to render whatsapp as Customer Service.

Furnifure.com
China
21 días usando la aplicación
Shopify respondió 14 de marzo de 2023

Thanks for taking the time to write to us. We appreciate your needs for an "anonymous" function and the ability to contact via WhatsApp. I have logged your feedback with our developers and we will be sure to consider it for future developments. -Olivia, Shopify Support

2 de marzo de 2021

This app has been a great help for our store,but it suddenly stoped working from today morning,it showing "shopify.okta.com refused to connect" can you please resolve this issue.

Flash Zone Electronics فلاش زون للالكترونيات
Emiratos Árabes Unidos
17 días usando la aplicación
Shopify respondió 3 de marzo de 2021

Hi Flash Zone Electronics فلاش زون للالكترونيات, thanks for reaching and leaving a review.

Shopify Ping iOS users did experience login issues on March 1 & 2nd 2021. Our developers were able to resolve the issue with the latest app version 3.1.5 release. I'm going to personally follow up with an email to you to ensure that you are able to log into Shopify Ping and access your customer chats.

If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

10 de mayo de 2022

I've received five messages to date. To my knowledge the app is working. I need more time to give a better review.

Dobson Products
Estados Unidos
16 días usando la aplicación
27 de febrero de 2024

Very good app. The problem is it does not work with Kallas theme at all. It causes glitches on mobile site, screen flickering, and the modal window not opening fast or closing... Buggy

Voyageprint
Estados Unidos
11 días usando la aplicación
Shopify respondió 8 de marzo de 2024

Hey, there. Thank you for taking the time to leave a review! The Shopify Inbox app is designed to work across most themes - however if you are seeing a specific issue on a theme, your best bet would be to first reach out to the theme developers to see if there's any issues on their side: https://shopify.link/7MJw. After that, feel free to contact our own team and we'd be happy to take a closer look: https://shopify.link/WJna. -Rick, Shopify Support

15 de julio de 2021

it would be better if customers could send a picture or file at the chat. hope it has the improvement asap.

Rigoglioso
China
11 días usando la aplicación
22 de julio de 2022

The app is good and functions - but the customization is severely lacking. Our shop is all digital goods so we don't have tracking numbers or order tracking, however there is no option to remove "Track My Order" instant answer. You also can't customize simple text fields that should be customizable. Fix those, and the app will be great.

Soundblind Drums
Canadá
9 días usando la aplicación
Shopify respondió 15 de agosto de 2022

Thank you for taking the time to write your review and for letting us know how you think Shopify Inbox can be improved. I am glad to hear that you've found it to be useful but I can certainly see why having more customization options would be beneficial for you and your business.

We appreciate feedback from merchants on how we can improve our platform and our apps, as this helps inform our decisions when changes are made. I will be sure to pass your comments onto our development team. Thanks again for reaching out. -Victor, Shopify Support

2 de junio de 2021

We are currently using this app. It is okay, we are hoping they will add some more features like, change the sound when a chat comes through, as it is quite low and quick, its easy to be missed. We with their was the option to not be notified when someone updates their cart or returns to the store etc. Would also be a lot better if the offline chats filtered through to an email so you could easily respond to customers who have left a message overnight.

Mobile Mattress
Australia
9 días usando la aplicación
12 de julio de 2022

I am getting used to it. It takes a little time to fully understand the potential.
The app is good. The instructions and video could be much better.

Berk Cashmere
Reino Unido
6 días usando la aplicación
Fecha de modificación: 22 de junio de 2023

Très bonne application, mais j'ai un problème, sur mon site il y a plusieurs erreurs qui se mette dans la console due à votre application, et ceci nuit un peut au référencement naturel de google car le site pagespeed proposé par google le détecte et réduit en conséquence nos points de référencement sur le site . Je mets 3 étoiles en attendent que les problèmes soient réglés.
Sinon bonne application pour centraliser tous les clients, et possibilité d'avoir une application mobile.

Zyxtron
Francia
6 días usando la aplicación
14 de agosto de 2021

We should be able to archive the conversation once its done. Also Once it is read you cannot change it to unread. I get hundred of messages everyday and It is hard to keep track

Prettyclick
Nepal
5 días usando la aplicación