Shopify Inbox , 4.251 reseñas

I figured it was free so what could it hurt to give customers another option to contact us. Turned out to be the most used form of outside contact from customers. We love that it logs the conversation for reference later. We bundle products for customers into a complete solution and it helps to look back on everything that was discussed. Even more so when it is after hours and you are not able to take notes until back in the office. Install it!

Used the app a few years ago and wasn't happy with the customization. Those issues have since been fixed. Using it again now and pleased with the functionality.

This is a great, free chat app. The "Quick Replies" function allows many pre-written answers to be looked up very quickly. Also, the built in product links show the customers photos of the product and allows quick lookups of your products.

The mobile app is fantastic as well.

The only thing I would change or add would be a feature to send a message to a customer who has not yet chatted - like a chat bubble that says "Ask us a question" so they can see the chat box more easily on the website.

Incredibly easy to use! Super user friendly interfacing that has allowed not only us as the seller, a better experience, but our customers as well. Makes transactions a breeze!

Customers love to use this app and it is great for ensuring we miss nobodies emails.

Chargebacks have gone down since using this app due to customers being able to easily contact us without having to deal with emailing as well.

Inbox has grown over the years, and now is a fully functioning way of communicating with customers. Plus it has a location function in the customer profile section, so you can tell if you're dealing with scammers.

Search function needs to be better and would be good to be able to star conversations or categorise them.

Easy to use, and very well-integrated with our Shopify store (duh, it's first party).
Would be great if we could drag and drop media into the chat directly on browser, as we need to attach media quite often.

really handy to have immediate and direct conversations with customers

Great tool for customers to get answers quickly. Quick answers are a great addition and we've noticed how much customers appreciate an instant response. Easy to use and the mobile app works great. Would like to see it tag customer orders in Shopify.