Reseñas (6.098)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 79% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 3% de las calificaciones son de 1 estrellas
12 de marzo de 2024

WHEN AI API CONNECTION TO THIS APP!!!!

Newretro.Net
Estados Unidos
Más de 2 años usando la aplicación
8 de abril de 2024

yea.

Icup - Agency
Estados Unidos
2 meses usando la aplicación
26 de diciembre de 2023

Live Chat allows people to preview what the customer is typing to help better anticipate their needs and give an almost immediate response. Watching dots ... is a waste of time when every second matters

Acoustic Sound Panels
Estados Unidos
Más de 4 años usando la aplicación
16 de diciembre de 2020

It seemed to work OK, The problem is that there is no way to set your opening hours so the damn thing is pinging all night thanks to international customers who get annoyed because they think that you are ignoring them.
No-one can be available 24/7 365 days a year.

Graphics Direct
Reino Unido
Más de 4 años usando la aplicación
Shopify respondió 13 de enero de 2021

Hello Graphics Direct, thank you very much for your review and feedback.

It is possible to set hours of availability as well as a separate automated message for when you are ...

16 de agosto de 2019

The biggest thing that would help would be the ability to use it on a desktop as well. Interacting with a customer via typing on a phone, copy and pasting pages on a phone, etc. is far less cumbersome when in front of the computer, and so on. So, when at the desk, I'd prefer to use the computer and only when I have to, use the phone. Would make interaction/responses quicker, clearer and faster, ...

Catholic Productions
Estados Unidos
Alrededor de 3 años usando la aplicación
Shopify respondió 19 de agosto de 2019

Hello Catholic Productions,
Thank you for your feedback, and we understand your frustration at some of the limitations of Shopify Chat.

These are all great suggestions, many ...

11 de diciembre de 2021

Removed this app after a month. Half the time could not reopen on my phone to answer questions from prospective customers so no chance of real time chat. Very buggy. At times the app simply would not open. Not a great impression left for me or my customers. Will continue my search.

Laughing Girl Design
Estados Unidos
Alrededor de 3 años usando la aplicación
Shopify respondió 14 de diciembre de 2021

Hi, there. Thank you for taking the time to leave this review and provide us with this feedback. We are sorry to hear you experienced these issues when utilizing the app. If ...

22 de julio de 2020

I like how ell thais app is integrated with the Shopify system.
What I don't like is that the opening message for the customer is not customisable. The users don't have to put in any details of themselves which makes it difficult for the store staff to strike a personalised conversation.
All customers have a name like shopper 123, which doesn't help.

Capsul
India
Alrededor de 3 años usando la aplicación
Shopify respondió 11 de septiembre de 2020

Hi Capsul!

Thank you for your feedback.

We have recently added a feature to Shopify Chat that asks visitors to enter an email address or phone number in order for you, the ...

27 de agosto de 2021

Hey there, Are we able to switch off app just on desktop? Desktop's appearance is not good enough like mobile and i wanna close the button in there.

Finish TR
Turquía
Casi 3 años usando la aplicación
1 de agosto de 2022

I have tried this app. over and over again and I get so much spam. I received a porn message more than a few times left from my website chat and I receive a lot of people soliciting for business (to carry their products in my store) I don't know why this happens every single day, but it is too much to have to deal with. Gives me so much anxiety!

Shop On In
Estados Unidos
Más de 2 años usando la aplicación
Shopify respondió 23 de agosto de 2022

Thank you for writing your review and I am sorry to hear that you have been receiving these inappropriate and unwanted spam messages through Shopify Inbox. Unfortunately ...

6 de diciembre de 2022

Handige app maar niet als je webshop meerdere talen heeft. Je kunt je automatische berichten niet vertalen in meerdere talen.

Vercate
Países Bajos
Más de 2 años usando la aplicación