Shopify Inbox

The AI is awesome, it reads the content of the website and creates automatic replies you can edit before sending. They are 90% correct.

the app works well , but sometime it creates more then one conversation for a single customer , which makes hard to chat , as some messages were on different chat and some on other.
for the mobile app , i would need a message notification sound of my choice or atleast a sound that is loud enough to hear , sometimes i miss customers messages because of low notification sound.

other then this , the ...

The AI generated responses are actually useful and fairly accurate. It is even accurate when it responds to clients in my native language.

The Fraudulent Scam messages must be trashed. The algorithm can check the sender's url - for example one fraudulent sender was from Florida claiming I charged his credit card...the software can check and see that the sender did not order anything.
The majority of customers who will contact me will hit the contact button and be inquiring about products. If they are a legitimate purchaser then the ...

Telling merchants to deal with Shopify's decision to stop supporting Shop Chat is ridiculous. I will remove Shopify inbox from my store rather than continue having customers believe they are sending messages to me, when, in fact, I cannot even access those messages.

Makes such a difference having Shopify inbox as a separate app on my phone so I can essentially be available 24/7 as a one man band. Definitely lead to a large number of sales.

Great app, improved my conversion rate a bit. Can set it up with the mobile app to get push notifications directly to your phone so you never miss a question. This leads to more sales and brand loyalty. Highly recommend this app.

It would be nice to customize further and set hours where the widget is completely offline, but overall coming from zopim, this is a great tool.

excellent, i have instant access to messages which is great when customers are online with issues. they can be resolved easily and effectively. Fast loading and not laggy. glad i moved to Shopify.

Solid Product and it works well for our store. I find the AI responses are usually solid for my products and a great jumping off point for a response.